Charles Porter
Mount Pleasant
Summary
Dynamic and newly licensed insurance professional transitioning into the insurance industry, bringing extensive experience from the food and beverage sector. Expertise in team leadership and customer service excellence has fostered a proven track record in staff management, event execution optimization, and compliance with health and safety regulations. Strong skills in budget management and strategic planning consistently enhance guest satisfaction and operational efficiency. Eager to leverage transferable skills to deliver exceptional service and value within the insurance field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Licensed Insurance Agent
Burrowes Insurance
02.2026 - Current
- Develop and manage commercial trucking insurance policies through independent agency partnership with Burrowes Insurance.
- Analyze and present insurance quotes to inform potential clients about coverage choices.
Front of House Manager
DIG in the Park
12.2024 - 06.2025
- Lead and manage front-of-house staff, including scheduling, training, and performance management.
- Monitor dining room, bar, and entry areas for cleanliness, service flow, and guest satisfaction.
- Handle customer complaints and resolve issues promptly and professionally.
- Manage daily cash-outs, POS reports, and tip distribution as needed.
- Maintain compliance with health, safety, and alcohol service regulations..
- Train team on drink menus, upselling techniques, and responsible alcohol service.
- Enforce safety and security protocols, including ID checks and guest conduct policies.
- Promote a positive and energetic atmosphere for both guests and team.
- Supervise bartenders, servers, and barbacks to ensure consistent, timely service.
- Monitor dining room flow to anticipate needs and adjust staffing accordingly.
- Maintain quality control over presentation, timing, and guest interaction.
- Manage event bookings, reservations, and customer inquiries, ensuring a seamless experience from planning through execution.
Event Manager
The Co-Op Frosé and Eatery
05.2024 - 12.2024
- Strategic Planning: Designed and executed comprehensive event concepts and strategic plans aligned with organizational goals.
- Budget Management: Managed and optimized event budgets, ensuring cost efficiency and alignment with financial targets.
- Team Leadership: Supervised and coordinated event staff and cross-functional teams to ensure seamless event execution.
- Problem Solving: Resolved unexpected issues in real time and implemented effective contingency strategies to maintain event quality.
- Client & Product Development: Identified customer needs and market opportunities to foster strong business relationships and enhance customer satisfaction.
- Inventory Management: Maintained accurate, high-volume inventory levels to support continuous product availability and operational efficiency.
- Warehouse Operations: Oversaw daily warehouse functions including receiving, storage, order fulfillment, and outbound shipments to ensure productivity and compliance.
- Transportation & Logistics: Coordinated transportation schedules, carrier relationships, and logistics strategies to ensure timely and cost-efficient deliveries.
Line Cook
High Cotton Restaurant
12.2023 - 04.2024
- Execute dishes to exact specifications with consistent presentation and timing.
- Set up, stock, and maintain assigned station with all necessary prep, tools, and supplies.
- Work efficiently during high-volume service while maintaining fine dining standards.
- Maintain a clean and organized work area throughout the shift.
- Follow all food safety, sanitation, and health code regulations.
- Assist with receiving and properly storing deliveries, rotating stock as needed.
- Stations: sauté, broiler, fish, fry, garde manger, banquet, and prep
Sous Chef
Tys roadside
11.2022 - 09.2023
- Facilitated kitchen operations alongside executive chef, focusing on food preparation, plating techniques, and service coordination.
- Managed and guided line cooks, prep staff, and dishwashers to uphold quality standards and streamline workflow in a fast-paced setting.
- Executed and refined dishes blending traditional Italian and modern American flavors, ensuring creativity and adherence to brand standards.
- Oversaw inventory, conducted daily prep lists, and ensured proper rotation and storage of ingredients to minimize waste.
- Maintained high standards for food safety, sanitation, and kitchen cleanliness in compliance with health department regulations.
- Monitored ticket times and coordinated with FOH managers to ensure timely service during high-traffic periods.
- Played a key role in menu development, seasonal specials, and recipe testing.
- Directed scheduling, procurement, and shift oversight, maintaining operational efficiency during executive chef's absence.
Floor Sales Associate
Royall ACE Hardware
07.2022 - 10.2022
- Greet customers, answer questions, and offer expert advice on hardware products and tools.
- Restock shelves, rotate inventory, and ensure products are properly labeled and priced.
- Operate cash registers and process transactions when needed.
- Collaborate with team members and managers to achieve sales goals and provide excellent customer service.
- Monitor inventory levels and report stock shortages to management.
- Follow all safety and security procedures in the store.
Event Coordinator
Coastal Crust
01.2020 - 06.2022
- Planned and managed mobile pizza truck events including festivals, corporate functions, weddings, and private parties.
- Coordinated closely with the restaurant’s management and kitchen teams to ensure menu consistency, quality control, and branding alignment.
- Handled all logistical aspects of mobile events, including permits, site setup, route planning, equipment readiness, and vehicle maintenance.
- Led on-site event execution, managing staff, service flow, and guest satisfaction from arrival through breakdown.
- Maintained inventory levels for food, supplies, and disposables; ensured safe food handling and proper storage during transport and service.
- Built relationships with clients, vendors, and event organizers to promote the truck and secure repeat business.
- Managed event calendar, invoicing, and coordination of payment with the restaurant’s administrative team.
- Promoted events and truck appearances through social media and community outreach.
Replenishment
Bath & Body Works
12.2019 - 01.2020
- -Shipment Processing -Replenish back of House -Sort and Distribute Product
Mover/Packer
McCorquodale Transfer, Inc
08.2019 - 12.2019
- Full Time position between warehouse shifts and client jobs.
- -Moving Full Size Furniture
- -Packing Small Decor Items in Boxs
- -Rolling and wrapping Rugs
- -Transferring items to multiple Sites
- -Off Loading Furniture Items
Server/Waiter
Wild Dunes Resort
02.2019 - 06.2019
- Served Tables/ Bussed at Billy Gs Smokehouse on Resort next to the Market in The village.
- Took food and drink orders
- Handled 15-20 tables daily
- Served meals
- Cleared tables
Valet
Wild Dunes Resort
10.2018 - 01.2019
- Worked at The Boardwalk Inn hotel for One season. My Position was Valet/Bellhop , parking customers car and delivering luggage to rooms.
Education
Insurance Property and Casualty - Online course
KaplanUniversityOnline
Remote02-2026
Computer Science - High school or equivalent
Wando High School
Mount Pleasant, SC05-2018
Skills
- Organizational skills
- POS
- Cash handling
- Restaurant experience
- Kitchen management
- Food handling
- Food preparation
- Supply Chain
- Hospitality
- Work Ethic
- Communication skills
- Cooking
- Supervising experience
- Calculated Response
- Knife skills
- Customer Service
- Restaurant management
- Culinary experience
- Kitchen experience
- Forecasting
- Bar management
- Food industry
- Client relationship management
- Client account management
Certification
- South Carolina Resident Insurance Producer License February 2026 to March 2028 Resident Property and Casualty Insurance Producer License
- Virginia Insurance Producer License February 2026 to March 2028 Non Resident Property and Casualty Lines of Authority
- Texas Insurance Producer License February 2026 to March 2028 Non Resident General lines agent License. Property and Casualty Lines of Authority
- Alabama Insurance Producer License February 2026 to March 2028 Non Resident Property and Casualty Lines of Authority
- West Virginia Insurance Producer License February 2026 to March 2028 Non Resident Property and Casualty Lines of Authority
- Tennessee Insurance Producer License February 2026 to March 2028 Non Resident Property and Casualty Lines of Authority
- Ohio Insurance Producer License February 2026 to March 2028 Non-Resident Major Lines. Casualty and Property
- TIPS March 2025 to February 2028 TIPS South Carolina On-Premise Alcohol Server Training Certificate # SC-ON-000036281722
- Driver's License
Timeline
Independent Licensed Insurance Agent
Burrowes Insurance
02.2026 - Current
Front of House Manager
DIG in the Park
12.2024 - 06.2025
Event Manager
The Co-Op Frosé and Eatery
05.2024 - 12.2024
Line Cook
High Cotton Restaurant
12.2023 - 04.2024
Sous Chef
Tys roadside
11.2022 - 09.2023
Floor Sales Associate
Royall ACE Hardware
07.2022 - 10.2022
Event Coordinator
Coastal Crust
01.2020 - 06.2022
Replenishment
Bath & Body Works
12.2019 - 01.2020
Mover/Packer
McCorquodale Transfer, Inc
08.2019 - 12.2019
Server/Waiter
Wild Dunes Resort
02.2019 - 06.2019
Valet
Wild Dunes Resort
10.2018 - 01.2019
Computer Science - High school or equivalent
Wando High School
Insurance Property and Casualty - Online course
KaplanUniversityOnline