CHARLES REEVES JR. MSN, RN, NEA-BC
Ladson
Summary
Senior nursing executive with enterprise leadership experience across nursing operations, professional practice, quality and safety, patient experience, workforce strategy, and regulatory readiness. Proven ability to align nursing practice with organizational strategy, improve HCAHPS and Vizient performance, stabilize staffing models, and lead large, multidisciplinary nursing teams in high-acuity environments. Recognized for reducing labor dependency, strengthening nursing education infrastructure, advancing accountability, and serving as Acting Chief Nursing Officer/Chief Operating Officer in complex hospital operations.
Professional nursing leader prepared for advanced responsibilities in healthcare management. Proven ability to drive patient care excellence and improve operational efficiency. Strong focus on collaborative team leadership and adaptable to changing environments. Skilled in strategic planning, staff development, and regulatory compliance, consistently delivering impactful results.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Nursing Operations & Trauma
MUSC Health of Orangeburg
Orangeburg, SC
09.2023 - Current
- Enterprise nursing executive providing hospital-wide leadership for inpatient nursing operations within an acute care setting.
- Provide executive oversight for enterprise nursing operations, supporting a workforce of 600+ nursing care team members across inpatient and operational areas.
- Lead nursing strategy impacting patient safety, quality outcomes, workforce stability, throughput, and patient experience.
- Designed and executed a nursing-led HCAHPS improvement strategy aligned with Vizient and Press Ganey benchmarks, focusing on: Nurse communication, Responsiveness of hospital staff, Pain management, Discharge education.
- Standardized leader rounding, service recovery, and nursing accountability across inpatient units to improve consistency of care and patient experience.
- Redesigned the Rapid Response System of Care to strengthen nursing surveillance and escalation, securing approval for: 4.5 dedicated Rapid Response RN FTEs, Formal education and equipment standardization, Proactive nursing rounding for patients with eCART ≥97, improving early recognition of deterioration.
- Rebuilt the Nursing Education Department, expanding from 2 to 7 FTEs, including creation of a Manager of Education role and deployment of unit-based educators to ensure competency, regulatory compliance, and professional development.
- Oversee nursing staffing models, house supervision workflows, and escalation pathways to improve operational reliability and nursing support.
- Served as the Interim Director of Med-Surg/Tele, ICU, MSSU, PCU, & ED during the transition of leadership within these departments.
- Regularly brief the CNO leadership on nursing performance, workforce risk, quality trends, and improvement initiatives.
- Serve as Acting Chief Nursing Officer and/or Acting Chief Operating Officer as directed by the CEO, during executive absences.
Director of Emergency Services & Trauma
Regional Medical Center
Orangeburg, SC
05.2021 - 09.2023
- Provided senior nursing leadership across two Emergency Departments, including a freestanding rural ED, with 68,700 annual patient visits.
- Led nursing operations within an ACS-verified Level III Trauma Center, achieving zero findings during re-verification and earning 3-year accreditation.
- Maintained Press Ganey performance through nursing-focused leadership, leader visibility, and accountability.
- Redesigned nursing staffing and throughput models to improve patient flow, reduce ED waiting times, and improve staff satisfaction.
- Strengthened interdisciplinary collaboration and nursing engagement across high-acuity services to include our community Emergency Medical Services partners.
- Drove regulatory readiness through bi-monthly CMS and TJC mock audits and policy review.
Manager of Emergency Department
Ralph H. Johnson VA Medical Center
Charleston, SC
12.2020 - 05.2021
- Led nursing operations of a 21-bed Emergency Department serving 64,000 veterans annually.
- Reduced nursing overtime from 18% to 3.4% through workforce redesign.
- Improved nurse-to-patient ratios from 4:1 to 3:1, improving safety and quality outcomes.
- Reduced LWBS from 22% to 3.3% over a 4-month period through nursing-driven throughput improvement.
- Completed annual employee competency and conducted quarterly 1:1 meeting with employees.
- Attended weekly touch base meeting with the Chief Nurse to review ED operations.
- Established and maintained a cordial and professional working relationship with the union presidents.
- Conducted purposeful nurse leader patient rounding daily as a part of the patient experience.
Assistant Nurse Manager – Emergency Department
Ralph H. Johnson VA Medical Center
Charleston, SC
06.2020 - 12.2020
- Managed daily nursing operations, staffing, payroll, recruitment, and budget oversight.
- Led nurse engagement, coaching, and leadership development initiatives.
- Served as Acting ED Manager as needed.
Registered Nurse - Emergency Department
Ralph H. Johnson VA Medical Center
Charleston, SC
11.2019 - 06.2020
- Provided emergency clinical care to the veterans of the emergency department.
- Conducted education course for the emergency department staff.
- Served as the ED Charge RN when called upon to do so.
Continuing Education Program Director
Dorchester County Emergency Medical Services
Summerville, SC
07.2008 - 11.2019
- Directed clinical education and competency programs for 347 clinicians.
- Managed an annual education budget of $984,000.
- Transitioned quality oversight to a Just Culture model.
- Achieved CAAS accreditation, increasing reimbursement of 5.6% annually.
- Founded the Lowcountry EMS Training Officers Consortium, expanding statewide participation.
Education
Master of Science in Nursing - Nursing
Western Governors University
Salt Lake UT03-2017
Bachelor of Science in Nursing - Nursing
Chamberlain College of Nursing
Addison, IL10-2015
Associate of Science in Nursing - Nursing
Excelsior College
Albany, NY10-2013
Skills
- Enterprise Nursing Practice & Operations
- Chief Nursing Officer (CNO) Leadership
- Nursing Quality, Safety & Outcomes
- HCAHPS & Press Ganey Performance
- Vizient Quality & Mortality Metrics
- Workforce Strategy, Staffing & Retention
- Nursing Education & Clinical Competency
- Shared Governance & Leader Development
- Regulatory Readiness (CMS, TJC, ACS)
- Professional Practice & Accountability
- Leadership and guidance
- Strong work ethic
- Nurse education and training
- Quality improvement
- Strategic planning
- Organizational goal development
Certification
- Registered Nurse (SC & Compact)
- TCRN
- CEN
- CCEMT-P
- TNCC
- ENPC
- ACLS
- BLS / PALS (Instructor and Faculty in all disciplines)
- ICS 100–800 Lean Six Sigma – Yellow Belt, Nurse Executive Advanced (NEA-BC)
- 2025Advance Leadership Cohort Graduate — Medical University Health Authority
- Pursuing: FACHE
Timeline
Director of Nursing Operations & Trauma
MUSC Health of Orangeburg
09.2023 - Current
Director of Emergency Services & Trauma
Regional Medical Center
05.2021 - 09.2023
Manager of Emergency Department
Ralph H. Johnson VA Medical Center
12.2020 - 05.2021
Assistant Nurse Manager – Emergency Department
Ralph H. Johnson VA Medical Center
06.2020 - 12.2020
Registered Nurse - Emergency Department
Ralph H. Johnson VA Medical Center
11.2019 - 06.2020
Continuing Education Program Director
Dorchester County Emergency Medical Services
07.2008 - 11.2019
Master of Science in Nursing - Nursing
Western Governors University
Bachelor of Science in Nursing - Nursing
Chamberlain College of Nursing
Associate of Science in Nursing - Nursing
Excelsior College
NURSING LEADERSHIP PHILOSOPHY
Nursing excellence is achieved through visible leadership, disciplined accountability, and unwavering commitment to patient outcomes.