Charles Turner
Rock Hill
Summary
Dynamic Operations Manager with a proven track record at Carolina Power Washing LLC, excelling in project management and customer relationship management. Achieved high success rates in closing profitable projects while fostering team leadership and effective communication, enhancing overall operational efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Operations Manager
Carolina Power Washing LLC
12.2020 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Inside Sales Specialist
Townsquare Interactive
04.2020 - 12.2020
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
- Delivered exceptional customer service by addressing concerns promptly, ensuring repeat business and generating positive referrals.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Consistently met or exceeded monthly sales quotas by employing strategic selling techniques and leveraging product knowledge expertise.
Advertising Sales Specialist
Professional Sports Publications
01.2020 - 03.2020
- Increased advertising revenue by identifying potential clients and presenting tailored solutions.
- Established trust with existing clients by providing timely updates on campaigns and offering insights into industry trends relevant to their businesses.
- Developed creative sales pitches for diverse clients, resulting in a higher closing rate.
- Created and presented media and advertising packages to prospective customers.
Education
Bachelor of Arts - Criminal Science
University of South Carolina
Columbia, SC12-2019
Skills
- Problem-solving
- Project management
- Operations oversight
- Customer relationship management
- Team leadership
- Planning and implementation
Timeline
Operations Manager
Carolina Power Washing LLC
12.2020 - Current
Inside Sales Specialist
Townsquare Interactive
04.2020 - 12.2020
Advertising Sales Specialist
Professional Sports Publications
01.2020 - 03.2020
Bachelor of Arts - Criminal Science
University of South Carolina
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