Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Charlie Gillison

Barnwell

Summary

Dynamic Department Manager at McDonald's, skilled in sales analysis and employee training. Successfully led a team of 15, enhancing customer service and achieving sales targets through effective performance management. Recognized for fostering a collaborative environment and implementing efficient inventory control practices, driving operational excellence and team engagement.

Overview

11
11
years of professional experience

Work History

Dept Manager

Mcdonalds, PDI FOODS
Bamberg
07.2019 - Current
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Handled shift overstock, restocking and inventory control.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Followed safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Initiated and managed projects aimed at operational improvements and efficiency gains.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Created and managed budgets for travel, training, and team-building activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Dept Manager

Mcdonalds, PDI FOODS
North Charleston
04.2014 - 07.2019
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Identified training needs among staff members and organized relevant workshops accordingly.

Education

International Business Managemen

Orangeburg Tech
Orangeburg, SC

Skills

  • Sales analysis and performance management
  • Employee training and development
  • Customer service excellence
  • Inventory management
  • Staff scheduling
  • Customer service
  • Inventory control
  • Employee training
  • Performance management
  • Sales analysis
  • Team leadership
  • Scheduling staff

Affiliations

i have already been to mcdonalds Hamburger University and have graduted.

Timeline

Dept Manager

Mcdonalds, PDI FOODS
07.2019 - Current

Dept Manager

Mcdonalds, PDI FOODS
04.2014 - 07.2019

International Business Managemen

Orangeburg Tech

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Charlie Gillison