Charm Bryant
Columbia
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
Work History
Senior Escalation Specialist
Wells Fargo Bank
01.2021 - 04.2025
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Senior Remediations Representive
Wells Fargo
01.2019 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Developed a detailed remedial action plan with specific tasks, timelines, and responsible parties.
- Compensating customers for financial injury due to servicer errors, misrepresentations, or other deficiencies.
- Identifying customers affected by systemic issues detected in the banks’ systems and determining what’s required to address the impact to the customer
Executive ECMO Specialist
Wells Fargo Bank
01.2020 - 03.2021
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Education
W.J. Keenan High School
Columbia, SCNo Degree - Finance
University of South Carolina
Columbia, SCSkills
- Complaint handling
- De-escalation techniques
- Assertiveness
- Goal setting and achievement
- Compliance and risk management
- Financial crimes analyst
- Strong awareness of the needs of company, and fellow co-workers
- Complaint investigation
- Client retention strategies
Timeline
Senior Escalation Specialist
Wells Fargo Bank
01.2021 - 04.2025
Executive ECMO Specialist
Wells Fargo Bank
01.2020 - 03.2021
Senior Remediations Representive
Wells Fargo
01.2019 - 02.2022
W.J. Keenan High School
No Degree - Finance
University of South Carolina
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