Charnea D. Robinson

Goal-oriented Front Desk Supervisor with a proven track record of enhancing team productivity and delivering exceptional guest satisfaction. Highly proficient in managing back-end financial and administrative operations in fast-paced hospitality environments. Known for motivational leadership, adaptability, and the ability to thrive under pressure while maintaining high standards of quality and efficiency. Quick to step into new roles, implement positive changes, and drive measurable improvements in customer satisfaction and operational success. Eager to leverage my skills and experience in a long-term career opportunity that offers continuous growth and development.

• Make It Right Award 2025
• Award of Excellence 2026
• Understanding Revenue Management Course I
• GRO and OnQ R&I Learning Journey
• Managing Exceptions
• Inventory Master
• Reservation Policies and Room Type Changes
• SRP Inventory and Rate Management
• Understanding Revenue Management Basics Extended Stay Course II
• OnQ Solicitation Management
• Daily Honors Balancing
• Manager Charge Adjustments
• Audit Interface Revenue and Settle House Accounts

• Payroll
• Brand management
• Budget management
• Conflict resolution
• Scheduling
• Customer service
• Performing administrative duties
• Labor management
• Inventory management
• Training employees
• Identifying damages and shortages
• Daily reports
• Strategic marketing development

• GSPPR - Home2 Suites by Hilton Greenville Airport, Yelp, 09/01/23, This hotel is away from the traffic and noise, so comfortable and super clean. Denise at the front desk is an angel, welcoming and so lovely.
• GSPPR - Home2 Suites by Hilton Greenville Airport, Google, 09/01/23, We had an amazing experience with our one night stay. I chose this hotel because we need extra space when traveling with our teens. Walking in, we were greeted by Denise (I think that was her name). She was friendly and helpful with check in. Our room was immaculate. The card in the room said that it was cleaned by Kandyce. I'm hard to impress with hotel cleanliness but I felt comfortable with how clean everything was. This morning at breakfast, Nikita was the friendliest server I have encountered! She was genuine and made sure everyone had what they needed. The lobby was very clean and comfortable. At checkout, I spoke with Irena. She was gracious and kind. I would absolutely recommend this hotel. The location was great but even better was the outstanding customer service. Thank you for making our brief stay amazing!
• GSPPR - Home2 Suites by Hilton Greenville Airport, Google, 09/16/23, I would like to extend some appreciation to the staff at Home 2, by Hilton in Greenville, SC. I would also like to recognize a staff member, Denise, that goes above and beyond. She is pleasant, professional and promotes the hotel and the surrounding businesses. She is an asset and should be on your radar for advancement opportunities! Thank you!!
• GSPPR - Home2 Suites by Hilton Greenville Airport, Google, 09/01/23, Denise is always super professional and courteous.
• GSPPR - Home2 Suites by Hilton Greenville Airport, Google, 09/01/23, Denise at the front desk is wonderful. I travel a lot for work and she is one of the nicest people I've encountered. I noted it the first time I stayed at your hotel and she was just as nice this time.
• GSPPR - Home2 Suites by Hilton Greenville Airport, Google, 09/01/23, Denise. Hands down amazing. My thanks will never be enough.
• GSPPR - Home2 Suites by Hilton Greenville Airport, Google, 09/01/23, During my stay when I arrived, there was a receptionist named Denise. I asked her about a hot plate, and she said recently, they have been taken, but she looked in the back and actually found one, she said that this is the only 1 she had I told her, I don't need 1 this day because it's short-term I will be returning November 3rd and that it'll be a long-term stay, could she make sure that I had she said she would the 1 she had, she would make sure that it is connected to my room to make sure that I had a hot plate I want to thank Denise, I am a long-term Hilton member and Though I get excellent customer service where Denise needs to be recognized. Thank you Denise.
• GSPPR - Home2 Suites by Hilton Greenville Airport, Google, 09/01/23, Everyone was friendly but Denise stood out. She always greeted me with an enthusiastic smile and was very knowledgeable.
• GSPPR - Home2 Suites by Hilton Greenville Airport, Google, 09/01/23, YES!! As mentioned in my prior comment, Denise Robinson was a rockstar!! She definitely deserves a raise and/or bonus! I might just try and steal her. :-)