Charnele Clark
Ridgeville
Summary
Operations manager with expertise in troubleshooting and problem-solving. Proven track record of aligning team efforts with business objectives to ensure operational compliance and maintain a safe work environment.
Overview
3
3
years of professional experience
Work History
Operations Manager
Walmart
Ridgeville
02.2025 - Current
- Directed daily operations by spearheading implementation of short-term and long-term strategies for profitability goals.
- Managed warehouse performance to enhance customer satisfaction and operational efficiency.
- Monitored processes, improved team performance and customer service quality.
- Trained team members on operational procedures and customer service standards.
- Provided training and support to align operations staff efforts with company objectives.
- Coordinated inventory management to ensure stock availability and minimize excess.
- Ensured compliance with company policies and local regulations during operations.
- Maintained a safe work environment by adhering to safety regulations.
Area Manager
Walmart
Ridgeville
12.2023 - 02.2025
- Coordinated with departments to streamline processes, enhancing operational efficiency.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Supervised business functions, employee staffing, customer retention.
- Supervised employees, ensuring optimal productivity.
- Conducted regular audits to ensure adherence to standards and protocols.
- Resolved conflicts between employees or customers in a professional manner.
- Implemented company policies to promote a safe and compliant work environment.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Provided guidance on the implementation of new policies and procedures.
- Fostered positive team culture through effective communication and leadership.
- Revitalized underperforming teams, transforming performance through targeted training.
CSD Lead
Walmart
Baytown
08.2023 - 12.2023
- Assessed training needs via employee surveys and feedback sessions to inform program development.
- Implemented evaluation methods to measure training effectiveness and engagement.
- Collaborated with department heads to identify skill gaps and solutions.
- Supported employees in setting personal development goals aligned with career paths.
- Mentored team members to succeed and advance within department and company.
- Prepared reports detailing outcomes of training initiatives for management review to support decision-making.
- Collaborated with internal stakeholders to ensure alignment between business goals and training initiatives.
- Conducted assessments of client's skills and abilities to identify training needs.
- Provided guidance and support to clients throughout the duration of their training program.
- Maintained accurate records of all trainee progress including attendance, assessment results, and certifications achieved.
- Developed individualized training plans for clients based on their identified needs.
- Monitored progress of trainees during their training period and provided feedback on performance.
- Evaluated strengths of individuals by analyzing assessment results and personal observations.
- Communicated observations effectively to enhance team performance and collaboration.
- Articulated training goals and expectations to ensure trainee understanding.
- Monitored and evaluated training activities to document effectiveness and identify areas for improvement.
Education
High School Diploma -
Kankakee High School
Kankakee, IL05-2008
Some College (No Degree) - Business Operations
Sophia Learning
Minneapolis, MN05-2026
Skills
- Operations management
- Process optimization
- Logistics management
- Supply chain strategy
- Warehouse management
- Inventory oversight
- Operational planning
- Cost management
- Business planning
- Data analysis
- Performance evaluation
- Continuous improvement initiatives
- Workflow planning
- Team leadership
- Strategic partnerships
- Troubleshooting and problem-solving
- Customer service excellence
- Office software skills
- Warehouse operations
- Business administration
Timeline
Operations Manager
Walmart
02.2025 - Current
Area Manager
Walmart
12.2023 - 02.2025
CSD Lead
Walmart
08.2023 - 12.2023
High School Diploma -
Kankakee High School
Some College (No Degree) - Business Operations
Sophia Learning