CHARNIECE COATS
Spartanburg
Summary
Highly qualified and results – driven professional, demonstrating solid interpersonal, communication and problem-solving skills. Providing exemplary customer service while achieving all company goals and objectives. Energetic and goal- oriented seeking a position which will utilize all skills, abilities and areas of expertise.
Overview
11
11
years of professional experience
Work History
PSE Clerk
United States Post Office
Greenville
09.2025 - Current
- Processed incoming and outgoing mail efficiently and accurately.
- Assisted customers with postal services and inquiries promptly.
- Operated various mailing machines for sorting and stamping packages.
- Scanned documents for mailing purposes and generated labels for outgoing items.
- Performed data entry duties for tracking mail and other related activities.
Data Entry Clerk
Liquor Pointe
Spartanburg
08.2025 - Current
- Entered and updated customer orders into the database.
- Maintained accurate inventory records for liquor products.
- Processed invoices and ensured timely data entry for billing.
- Utilized software tools to enhance data retrieval efficiency.
Remodeler
Anderson Associates
Easley
07.2023 - 08.2025
- Planned and coordinated remodeling projects, including scheduling subcontractors and ordering materials.
- Created detailed drawings of the project layout utilizing CAD software.
- Performed demolition work to remove existing structures in preparation for new construction.
Case Manager Specialist
Percepta
Houston
08.2023 - 09.2024
- Developed and maintained case management plans in accordance with agency policies and procedures.
- Facilitated communication between clients, families, community organizations, and other agencies to ensure appropriate services were provided.
- Assessed client needs and developed individualized service plans to meet those needs.
Customer Service Specialist
Kinsmith Finance
Greer, SC
01.2023 - 04.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service improvement initiatives to decrease customer wait times.
- Updated account information to maintain customer records.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Caregiver
Cornerstone Caregivers
Greenville, SC
01.2022 - 02.2023
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Senior Funder
American Credit Acceptance
Spartanburg, Sc
11.2019 - 02.2022
- Responsible for resolving all problems while ensuring the delivery of excellent customer service through fast and accurate order processing
- Effectively handled irritated customers and complaints in a friendly, patient manner
- Manage and maintain customer database
- Answer questions regarding status of customer accounts, SERVCIE REP
- SYKES
- Assisted customers with completing loan applications and other paperwork.
- Proactively identified solutions for customers experiencing credit issues.
- Processed loan applications and monitored progress from start to finish.
Picker & Packer
Bell Warehousing
Jonesville, Sc
11.2017 - 05.2018
- Managed timely and effective replacement of damaged or missing products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Pulled orders quickly to maintain demanding productivity goals.
BAKERY • WAL-MART
10.2015 - 04.2016
- Assist in special projects and perform other functions as assigned by supervisor
- Develop product knowledge in all areas of the Deli departments
- Retrieve and organize bakery product loads
Education
Associate of Science - Diagnostic Medical Sonography
Spartanburg Technical College
Spartanburg, SCCertificate - Cosmetology
Virginia College
Spartanburg, SCDIPLOMA -
BERKELEY HIGH SCHOOL
Moncks Corner, SCSkills
- Customer Service
- Data Entry/ Accuracy
- Administrative
- Support
- Relationship Building
- Problem Solving
- Sales Techniques
- Record/File
- Maintenance
- Patient and Caregiver Education
- Medical Office Administration
- Monitor Vital Signs
- Case Management
- Ability to Lift
- Verbal and Written Communication Skills
- Compassionate Communication
- Time Management
Timeline
PSE Clerk
United States Post Office
09.2025 - Current
Data Entry Clerk
Liquor Pointe
08.2025 - Current
Case Manager Specialist
Percepta
08.2023 - 09.2024
Remodeler
Anderson Associates
07.2023 - 08.2025
Customer Service Specialist
Kinsmith Finance
01.2023 - 04.2023
Caregiver
Cornerstone Caregivers
01.2022 - 02.2023
Senior Funder
American Credit Acceptance
11.2019 - 02.2022
Picker & Packer
Bell Warehousing
11.2017 - 05.2018
BAKERY • WAL-MART
10.2015 - 04.2016
Associate of Science - Diagnostic Medical Sonography
Spartanburg Technical College
Certificate - Cosmetology
Virginia College
DIPLOMA -
BERKELEY HIGH SCHOOL