Chasisty N. McKenzie
Orangeburg
Summary
Upbeat customer service professional with over 12 years experience in a call center setting. Well-spoken and friendly with excellent practical problem-solving skills. Accustomed to working in team-oriented, fast-paced environments.
Overview
15
15
years of professional experience
Work History
Dispatch Operator
South Carolina Energy & Gas (SCE&G)
08.2016 - 11.2021
- Respond to daily customer requests with information about assistance and timeframes.
- Direct all dispatching, routing and tracking of fleet vehicles.
- Maintain updated and detailed records of calls in physical and electronic database.
- Resolve customer problems, improved operations and provided exceptional client support.
- Closely monitor dispatch board to triage and prioritize daily calls.
Men's Sales Associate
Belk
04.2014 - 07.2016
- Assisted customers by answering questions and fulfilling requests.
- Folded and arranged merchandise in attractive displays to drive sales.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Issued receipts and processed refunds, credits, or exchanges.
Hilton Reservation Specialist
Hilton
03.2009 - 03.2014
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted customers with travel accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Provided customers with information about availability and pricing.
- Processed customer reservations and entered reservation details into computer system.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Call Center Representative
Verizon Wireless
06.2006 - 03.2012
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Processed debit, credit card and electronic check payments weekly.
- Initiated termination of customer contract upon request.
- Answered inbound calls in busy, fast-paced global call center.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Associate of Science - Computer Technology
Orangeburg-Calhoun Technical College
Orangeburg, SC 06.2008
Skills
- Problem resolution
- Documentation and reporting
- Performance improvement
- Account management
- Excellent verbal and written communication
- Customer service
- Call center operations
- Technical Support
- Data entry
- Closing tickets
- Processing orders
- Critical thinking
Timeline
Dispatch Operator
South Carolina Energy & Gas (SCE&G)
08.2016 - 11.2021
Men's Sales Associate
Belk
04.2014 - 07.2016
Hilton Reservation Specialist
Hilton
03.2009 - 03.2014
Call Center Representative
Verizon Wireless
06.2006 - 03.2012
Associate of Science - Computer Technology
Orangeburg-Calhoun Technical College
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