Chasity Anderson

• Developed relationships with customers to encourage resolution of overdue accounts.
• Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
• Coordinated legal action against delinquent accounts when necessary.

• Negotiate with clients 0-60 days delinquent to resolve accounts in a goal oriented environment, achieving individual and team performance targets and core competencies.

• Resolves all operational collection issues within company guidelines to ensure customer satisfaction.

• Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
• Escalated unresolved cases or complex situations requiring special attention.

• Created reports for management on trends in benefit utilization and identified areas for improvement.
• Processed requests from physicians' offices for pre-authorization of tests or treatments.
• Advised customers about different types of coverage options available through their insurer.
• Collaborated with medical staff to ensure accuracy of patient records and eligibility for services.
• Provided assistance with claims processing when needed, including filing appeals as necessary.
• Maintained accurate records of all verifications, including date of service, procedure codes, diagnosis codes.

• Provided patients with access to medications and therapies needed by acting as a liaison between the patient and insurance companies.

• Documented and initiated prior authorization and claims appeals.

• Reviewed patients benefits to ensure accuracy before data entry and providing information to providers.

• Verified customer information and processed orders accurately.
• Managed multiple tasks simultaneously while meeting tight deadlines.
• Maintained records of customer interactions, transactions, comments and complaints.
• Identified customer needs to upsell products or services.
• Participated in team meetings to discuss best practices for retention strategies.
• Performed general office duties such as filing, data entry, organizing documents.
• Suggested process improvements to increase efficiency of service delivery systems.
• Utilized problem solving skills to resolve complex matters in a timely manner.
• Analyzed performance metrics on a regular basis to identify areas needing improvement.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.