Chastity Bowman

Summerville,SC

Summary

I have over ten years of customer service experience and eleven years of management experience and love working with people and I think All walks of life are amazing. My customers and employees teach me everyday , always Willing to learn something new every day

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

years of professional experience

Work History

Assistant Manager

Hudson News

Charleston, SC

09.2017 - 09.2019

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Reviewed sales and gross profit report to assess company efficiency.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Monitored security to protect employees, customers and property.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Developed detailed plans based on broad guidance and direction.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Managed senior-level personnel working in marketing and sales capacities.
Streamlined and monitored quality programs to alleviate overdue compliance activities.

Shift Supervisor

Dollar Tree

Goose Creek, SC

09.2009 - 09.2017

Trained new employees and delegated daily tasks and responsibilities.
Completed store opening and closing procedures and balanced tills.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Responded to and resolved customer questions and concerns.
Helped store management meet standards of service and quality in daily operations.
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Conducted routine inspections to check quality and compliance with established specifications.
Prepared, calibrated, and monitored production levels to achieve targets.
Delivered successful training to more than 50 employees during tenure, educating on successful work processes and productivity strategies.
Documented daily production and materials usage in excel, word, PowerPoint, ect. to track data.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Completed cash and credit card transactions accurately using POS software.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Resolved conflicts between employees to maintain positive and productive work environments.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Completed daily financial activities and prepared weekly reports for management to inform decision-making.
Conducted performance reviews and provided staff with feedback and guidance.
Analyzed sales figures and identified areas for improvement.

Education

Diploma - Diploma

West High

Knoxville Tennessee

05.2009

Skills

I have Excellent Time Managing Skills
Customer Service is always number one
I have extensive training on Shift Coverage

I have at least 10 years of Merchandising experience
I have been Training employees for over ten years

Timeline