Chauncey Haymon
Columbia
Summary
Seasoned professional with 21 years of experience in customer service and HR solutions, adept in multi-line phone usage and conflict resolution. Proven track record in data management, problem-solving, and providing technology support within HR functions. Seeking a Data Entry role to leverage strong listening skills and an energetic work attitude.
Overview
23
23
years of professional experience
Work History
Tier 2 Technical Support Specialist
ADP
Augusta
05.2024 - Current
- Provided technical support for clients using ADP payroll and HR systems.
- Diagnosed software issues and offered solutions to enhance user experience.
- Collaborated with team members to resolve complex customer inquiries efficiently.
- Documented troubleshooting steps in the knowledge base for future reference.
- Monitored ticketing system to ensure timely responses to client requests.
- Resolved customer complaints in a timely manner.
HR Solution Specialist
ADP
Augusta
05.2019 - 05.2024
- Serve as primary point of contact for client HR inquiries, ensuring efficient management of calls and service tickets.
- Initiate regular outbound communication to support client needs and foster positive relationships.
- Identify and propose solutions to enhance HR administration and policy implementation.
- Provide consultative HR support and interpretive guidance on labor policies and practices.
- Collaborate with cross-functional teams and external vendors to ensure comprehensive client support and resolve issues.
Benefits Service Specialist
ADP
Augusta
09.2015 - 05.2019
- Managed daily administration of both qualified and non-qualified benefit plans, processing transactions such as enrollments, dependent verifications, and termination events.
- Conducted routine audits to identify and resolve issues, improving enrollment processes and administrative efficiency.
- Monitored data integration, ensuring accurate carrier updates and resolution of data flow errors in collaboration with team members.
- Coordinated Annual Enrollment processes, maintaining system configurations and updating procedural documentation to ensure accuracy and compliance.
Employee Solution Specialist
ADP
Augusta
10.2013 - 09.2015
- Coordinated Benefits Administration and Annual Enrollment operations, including collaboration with both onshore and offshore teams to ensure accurate and timely execution of tasks related to carrier connections and payroll updates.
- Resolved a range of issues involving health & welfare benefit programs, providing effective support and problem resolution to employees, managers, and internal business partners through various communication channels.
- Utilized online tools and resources to research and address complex employee inquiries, ensuring appropriate escalation of technical issues to specialized support services and effective communication of resolutions.
Customer Service Representative
Wells Fargo
Columbia
11.2012 - 10.2013
- Addressed inbound inquiries, ensuring high-quality support through effective communication and interpersonal skills.
- Employed proficient multitasking and problem-solving abilities to efficiently resolve customer issues, leveraging computer skills for task management.
Bondsman
Anytime Bail Bonds, Inc.
Augusta
10.2008 - 10.2013
- Collected and verified personal data for cosigners and inmates to ensure accurate bond processing.
- Managed financial transactions, ensuring the timely collection of payments for bond services.
- Conducted interviews with cosigners and inmates, providing clear information on bond arrangements.
Customer Account Executive
Comcast
Augusta
08.2012 - 11.2012
- Addressed customer inquiries and resolved issues through multiple communication channels, ensuring accurate recording of interactions in a computerized system.
- Corrected billing statement errors and discrepancies, and conducted billing history research to support account resolution and delinquent balance collection efforts.
Collector
NCO Financial Inc.
North Augusta
02.2008 - 10.2008
- Managed inbound and outbound communication with clients regarding overdue balances, ensuring accurate processing of payments received.
- Negotiated payment arrangements with delinquent customers to facilitate account resolution and minimize financial discrepancies.
Assistant Deli Manager
The Fresh Market
Augusta
10.2003 - 02.2008
- Managed daily operations for deli and bakery sections, ensuring customer satisfaction through attentive service and prompt resolution of complaints.
- Prepared, packaged, and maintained inventory of products, adhering to food safety standards and company protocols.
Education
A.A.S. - General Studies
Gordon College
Barnesville, GASkills
- Telephone Inquiries
- Customer Service
- Multi Line Phone Usage
- Conflict Resolution
- Listening Skills
- Energetic Work Attitude
- ADP payroll systems
- Knowledge base documentation
- Benefits administration
- Effective communication
- Problem solving
- Attention to detail
Timeline
Tier 2 Technical Support Specialist
ADP
05.2024 - Current
HR Solution Specialist
ADP
05.2019 - 05.2024
Benefits Service Specialist
ADP
09.2015 - 05.2019
Employee Solution Specialist
ADP
10.2013 - 09.2015
Customer Service Representative
Wells Fargo
11.2012 - 10.2013
Customer Account Executive
Comcast
08.2012 - 11.2012
Bondsman
Anytime Bail Bonds, Inc.
10.2008 - 10.2013
Collector
NCO Financial Inc.
02.2008 - 10.2008
Assistant Deli Manager
The Fresh Market
10.2003 - 02.2008
A.A.S. - General Studies
Gordon College