Chaverne Chumney
Sumter
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and supervisors. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process. Energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Material Handler
Keystone Tobacco
02.2023 - 04.2024
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Warehouse Material Handler
Chewy Warehouse
09.2017 - 09.2022
- Sorted pet and animal materials for scanning to meet production and customer goals.
- Operated various types of equipment, such as electric dollies and pallet jacks, to safely transport materials throughout the facility.
- Assisted in training new employees on proper material handling procedures, ensuring consistent high-quality performance.
- Enhanced customer satisfaction through timely order processing while ensuring accuracy in picking, packing, and shipping tasks.
Telephone Customer Service Representative
Navient
03.2017 - 07.2017
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Established long-lasting customer relationships through exceptional service and proactive communication.
- Improved overall call center metrics by maintaining low average hold times and high first-call resolution rates.
Customer Service Representative
Homegoods Stores
03.2015 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Basseterre High School
Basseterre. St. Kitts07.2000
Skills
- Material Handling
- Loading and unloading
- Order Picking
- Positive Attitude
- Package handling
- Teamwork and Collaboration
- Pallet Jack Operation
- Clean Background Check
- Data Entry
- Customer Service
Timeline
Material Handler
Keystone Tobacco
02.2023 - 04.2024
Warehouse Material Handler
Chewy Warehouse
09.2017 - 09.2022
Telephone Customer Service Representative
Navient
03.2017 - 07.2017
Customer Service Representative
Homegoods Stores
03.2015 - 11.2016
High School Diploma -
Basseterre High School
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