CHAYLEN MCDONALD
Columbia
Summary
Compassionate, dedicated, and nurturing Certified Patient Care Technician with a commitment to providing top-tier patient care. Possesses extensive experience in phlebotomy, EKGs, medical assisting, front desk reception, CNA duties, and overall patient care. Seeking an opportunity to utilize and expand current skills while continuing to grow professionally. Over six years of experience in customer service and front desk operations. Passionate about serving others.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Physicians Footcare
Columbia
03.2026 - Current
- Assisted physicians with patient examinations and treatment procedures.
- Managed patient records using electronic health record systems.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Prepared examination rooms and ensured cleanliness and organization.
- Collected patient vitals, including blood pressure and heart rate.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Communicated effectively with patients to address concerns and inquiries.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Technician / Caregiver
Wildewood Downs
Columbia
11.2025 - Current
- Administers prescribed medications to residents in accordance with personal healthcare plans
- Assisted residents with mobility, hygiene, meals, and daily activities to enhance quality of life
- Provides compassionate care and support to residents and their families
- Administered medications to residents according to physician orders and facility protocols.
- Use the "Six Rights" of medication administration (right person, medication, dose, time, route, documentation).
- Document all medications given (including refusals or missed doses).
- Observe, document, and report any changes in residents' physical or behavioral conditions (e.g., skin issues, alertness changes, weight fluctuations).
- Take and record vital signs such as temperature, blood pressure, pulse, and respiration.
- Alert nurses or supervisors if a resident's care needs change or increase.
Practice Coordinator
LifeStance Health
Columbia
11.2024 - 09.2025
- Managing patient records, scheduling appointments, and handling insurance authorizations
- Processing payments, managing accounts, and handling billing inquiries
- Maintaining office inventory and supplies
- Ensuring compliance with policies and procedures
- Providing excellent customer service to patients and referring physicians
- Addressing patient inquiries and concerns
- Ensuring a smooth and positive patient experience
Med Tech/CNA
Rice Estate Assisted Living
Columbia
06.2023 - 11.2024
- Administered prescribed medications to residents in accordance with personal healthcare plans
- Assisted residents with mobility, hygiene, meals, and daily activities
- Provided compassionate care and support to residents and their families
Clinical Student - EKG Tech (Cardiac Care Unit)
Prisma Health
Columbia
07.2022 - 08.2022
- Operated electrocardiograph machines to produce recordings of heart activity
- Scheduled appointments and monitored heart rates
- Attached electrodes to patients and recorded variations in heart function
Clinical Student - Medical Assistant/Phlebotomist
American Red Cross
Columbia
05.2020 - 08.2022
- Conducted patient check-ins, took vital signs, and assisted with blood draws
- Identified individual patient needs to facilitate successful phlebotomy procedures
- Assisted phlebotomists in venipuncture procedures and ensured patient comfort
Food Service Worker
Marco's Pizza
Columbia
11.2019 - 02.2021
- Managed cashier duties, customer service, and restaurant cleanliness
- Prepared food, answered phone orders, and ensured customer satisfaction
Food Service Worker
Dunkin'
Columbia
07.2018 - 02.2019
- Handled customer transactions, store maintenance, and food preparation
- Maintained organization of food displays and ensured quality service
Food Service Worker
Burger King
Columbia
06.2016 - 06.2018
- Operated cash register, drive-thru, and front counter
- Self-taught skills in customer service, restaurant operations, and teamwork
Clinical Student - CNA
White Oak Manor
Columbia
11.2022
- Assisted residents with personal care, mobility, eating, and other daily activities
- Ensured residents' needs and preferences were met through routine check-ins
- Administered prescribed medications and provided direct patient support
Education
Patient Care Technician Program - CPCT -
Midlands Technical College
Columbia, SCEKG Technician Certification -
Midlands Technical College
Columbia, SCCardiac Care Technician Certification -
Midlands Technical College
Columbia, SCMedical Terminology Certification -
Midlands Technical College
Columbia, SCPhlebotomy Certification -
Midlands Technical College
Columbia, SCHigh School Diploma -
South Carolina Connections Academy
Columbia, SCSkills
- Medical Assisting
- Receptionist Duties
- Phone Etiquette
- Patient Hygiene & Emotional Support
- Monitoring & Recording Vital Signs
- Certified EKG Technician (CET)
- Cardiac Care
- Phlebotomy
- Medical Terminology
- Patient Scheduling
- Compassionate Communication
- Health Record Management
- CNA
- Med Tech
- Administration of Basic Nursing Procedures (ADLs)
- CPCT
Certification
- CMAA - Certified Medical Administrative Assistant, NHA, C3J7S7K5, 09/01/24, 09/01/28
- CPCT - Certified Patient Care Technician, NHA, J8L7N4X7, 04/01/24, 04/01/28
- CET - Certified EKG Technician, NHA, S3T5G3L7, 08/01/22, 08/01/28
- CNA - Certified Nursing Assistant, South Carolina Nurse Aide Registry, 10086961, 03/01/23, 04/01/27
- Med Tech Certification, PharMerica, 10/01/23
- Basic Life Support (BLS) Certification, Red Cross, 01L7M11, 08/01/24, 08/01/26
Honors And Awards
Dennis Hunter Youth Participant of the Year Award, Midlands Workforce Development Board, Recognized for outstanding dedication, perseverance, and achievement in the WIOA program.
Timeline
Medical Assistant
Physicians Footcare
03.2026 - Current
Medical Technician / Caregiver
Wildewood Downs
11.2025 - Current
Practice Coordinator
LifeStance Health
11.2024 - 09.2025
Med Tech/CNA
Rice Estate Assisted Living
06.2023 - 11.2024
Clinical Student - CNA
White Oak Manor
11.2022
Clinical Student - EKG Tech (Cardiac Care Unit)
Prisma Health
07.2022 - 08.2022
Clinical Student - Medical Assistant/Phlebotomist
American Red Cross
05.2020 - 08.2022
Food Service Worker
Marco's Pizza
11.2019 - 02.2021
Food Service Worker
Dunkin'
07.2018 - 02.2019
Food Service Worker
Burger King
06.2016 - 06.2018
Patient Care Technician Program - CPCT -
Midlands Technical College
EKG Technician Certification -
Midlands Technical College
Cardiac Care Technician Certification -
Midlands Technical College
Medical Terminology Certification -
Midlands Technical College
Phlebotomy Certification -
Midlands Technical College
High School Diploma -
South Carolina Connections Academy