Chazity Counts
Greenville
Summary
Diligent Registered Nurse (BSN) with an outstanding background in behavioral health nursing. Known for a proven ability to compassionately care for others while implementing effective care plans, crisis intervention techniques, and patient assessments. Patient-focused behavioral health registered nurse who has three and a half years of experience working directly with psychiatric patients. Skilled at multitasking and prioritizing patients' needs while still being a voice for my patients. Reliable team member who is focused on achieving positive impacts on patients. Valued for empathy, compassion, and clinical skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Nurse, Behavioral Health ED
Prisma Health Greenville Memorial Hospital
11.2022 - Current
- Utilized critical thinking skills to prioritize nursing interventions based on a patient's acuity level and individual needs
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs
- Assisted in the training and mentoring of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting the safety and security to the unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to comply with HIPAA laws and prevent information breaches effectively.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Resource Pool-Behavioral Care-Student Patient Observer
Prisma Heath Greenville Memorial Hospital
12.2021 - 11.2022
- Provides constant observation of assigned patients, documents, and reports any behaviors or observations to prevent the client from harming themselves or others
- Provided emotional support to distressed or anxious patients, helping them feel more at ease during their hospital stay.
- Ensure the client is not unattended and gain assistance from staff and security if the client tries to leave the unit
- Provide and receive hand-off reports regarding the assigned patient
- Reduced risk of falls or injuries by closely monitoring high-risk patients and implementing appropriate precautionary measures.
- Complete a room sweep per facility policy
- Accompany patients at risk of self-harm when leaving the unit for testing
- Improved patient safety by vigilantly monitoring their condition, and promptly reporting changes or concerns to the appropriate healthcare professionals.
- Enhanced patient comfort by providing compassionate and attentive care during observation periods.
Customer Service Representative
Home Depot
01.2018 - 03.2022
- Provide fast, friendly service by seeking out customers who need assistance and providing my help
- Consistently providing excellent customer service, skills, accuracy, and schedule adherence
- Partners with co-workers and escalation team to provide order support, complex customer cases, and customer follow-up
- Drives for customer loyalty by providing product and service knowledge to customers and ways to reduce return or refund experiences
- Performed light cleaning duties to maintain a sanitary and welcoming environment
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Nursing
University of South Carolina Upstate
Spartanburg, SC05.2022
Skills
- Medical recording
- Medication administration
- Crisis intervention
- Care plan development
- Patient Advocacy
- Crisis prevention
- Behavior monitoring
- Therapeutic communication
- Training and mentoring
- Safety management
- Compassionate care
- Problem-solving
- Direct patient care
- Patient assessments
- Documentation and charting
- Strong clinical judgment
- Patient and family advocacy
- Compassion and empathy
- Patient care planning
- Critical care
- HIPAA education
- Basic Life Support
Accomplishments
Daisy Award Nominee 2024
Recognized by staff and patients in weekly emergency room newsletters
-2022-2024
Preceptor for new graduate nurses and nursing students (2023-Present).
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Registered Nurse, Behavioral Health ED
Prisma Health Greenville Memorial Hospital
11.2022 - Current
Resource Pool-Behavioral Care-Student Patient Observer
Prisma Heath Greenville Memorial Hospital
12.2021 - 11.2022
Customer Service Representative
Home Depot
01.2018 - 03.2022
Bachelor of Science - Nursing
University of South Carolina Upstate
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