Chelsea Acs
Newberry
Summary
Caring and friendly customer service professional with 10+ years of experience in consumer retail. Excited about the prospect of working with a Corporation to improve the customer experience and increase retention through quick resolution of any customer concerns.
Overview
12
12
years of professional experience
Work History
Esthetician
Blue Magnolia Massage & Spa
08.2023 - Current
Receptionist/ Esthetician
Merle Norman Cosmetics
01.2017 - 01.2023
- Assisted the business owner with answering phone calls and making appointments for clients
- Kept record of all product inventory and customer/client information
- Performed facials, waxing, and body services that met the established guidelines
- Cleaned and disinfected equipment on a daily basis
- Maintained the high level of product knowledge and has complete knowledge of all services presently offered
- Provides waxing and skin care services to guests
- Assessed guests needs, inquired about contraindications, and examined skin, to evaluate condition, appearance, and appropriateness of scheduled service
Customer Service/ Assistant Manager
Goodys
08.2012 - 08.2018
- 10 + years of experience in Customer Service and 5 years of experience in assistant management, providing exceptional support to diverse clientele, consistently exceeding customer satisfaction goals through effective problem-solving and active listening skills
Education
Certified -
Southeastern Esthetics Institute
07.2009
High School - Business Management
Newberry County High School
01.2008
Skills
- Report writing and presenting
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organisational skills
Notes
10+ years of experience in Customer Service and 5 years of experience in assistant management.
Timeline
Esthetician
Blue Magnolia Massage & Spa
08.2023 - Current
Receptionist/ Esthetician
Merle Norman Cosmetics
01.2017 - 01.2023
Customer Service/ Assistant Manager
Goodys
08.2012 - 08.2018
High School - Business Management
Newberry County High School
Certified -
Southeastern Esthetics Institute
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