Chelsea Avery
Mauldin
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Tavola (Table 301)
09.2024 - Current
- Used slow periods to restock supplies, ice, trays, and wine bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Gave detailed descriptions of menu items to upsell and ensure guest satisfactory.
Server
Soby's New South Cuisine (Table 301)
02.2023 - 09.2024
- Provided excellent hospitality to each and every customer.
- Spent time in and outside of work enhancing my knowledge on wine and menu items to give the guest the best possible experience.
- Took on leadership roles among my peers to assure the shift ran smoothly.
- Answered customers' questions, recommended items, and recorded order information.
- Focused on providing excellent dining experiences to all guests by going above and beyond to increase the chance of customer return.
Server
Superica Avalon
06.2023 - 12.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Bartender
B&B Tavern
11.2021 - 06.2023
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Crafted new drink recipes for specials to bring in more business.
Sales Associate
Pandora Jewelry
07.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Operations Manager
Dairy Queen Grill & Chill
04.2017 - 07.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Created schedules while balancing the needs of the employee and the company.
Education
High School Diploma -
Sequoyah High School
Canton, GA05-2019
Skills
- Team member support
- Effective customer upselling
- Calm demeanor
- Wine pairing
- Hospitality service expertise
- Excellent communication skills
- Cash handling accuracy
- Ability to handle high stress situations
Timeline
Server
Tavola (Table 301)
09.2024 - Current
Server
Superica Avalon
06.2023 - 12.2023
Server
Soby's New South Cuisine (Table 301)
02.2023 - 09.2024
Bartender
B&B Tavern
11.2021 - 06.2023
Sales Associate
Pandora Jewelry
07.2021 - 11.2021
Operations Manager
Dairy Queen Grill & Chill
04.2017 - 07.2021
High School Diploma -
Sequoyah High School
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