Chelsea Brown
Charleston,S.C.
Summary
Detail-oriented healthcare professional with a strong background in patient access and customer service. Skilled in healthcare systems navigation and appointment scheduling, successfully reducing patient wait times and enhancing overall satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
MUSC Children's Health
Charleston, SC
07.2022 - Current
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Streamlined appointment scheduling systems to enhance efficiency and reduce patient wait times.
- Collaborated with clinical staff to address patient inquiries, ensuring timely resolution of issues.
- Trained new staff on operational procedures, promoting adherence to best practices in patient access.
Customer Service Representative
T-Mobile
Charleston, SC
04.2022 - 07.2022
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate information delivery.
- Assisted customers with account management, billing issues, and plan selections to enhance satisfaction.
- Collaborated with cross-functional teams to address service challenges and enhance overall customer experience.
- Developed and maintained knowledge base resources for staff reference, improving response accuracy and efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pharmacy Technician
Southern Grocers
Folly Beach, SC
04.2022 - 07.2022
- Oversaw daily pharmacy operations, ensuring compliance with safety standards and regulatory requirements.
- Implemented inventory management practices, reducing medication discrepancies and improving stock accuracy.
- Collaborated with pharmacists to optimize patient care through effective medication therapy management.
- Developed process improvements that streamlined workflow, increasing productivity during peak hours.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Pharmacy Technician
Walmart Pharmacy
Florence, SC
09.2015 - 04.2022
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
Guest Service Representative
Alorica
Charleston, SC
11.2020 - 02.2021
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed high-volume calls while maintaining composure and professionalism in challenging situations.
- Educated customers on products and services, enhancing overall customer satisfaction and loyalty.
- Implemented process improvements that streamlined operations and reduced response times for customer queries.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Education
High School Diploma -
Baptist Hill High School
Hollywood06.2011
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Healthcare systems navigation
Certification
- Certified Medical Administrative Assistant, NHA - 2024
- Licensed BLS Provider, American Heart Association - 2026
- State Certified Pharmacy Technician, Board of Pharmacy - 2022
Timeline
Patient Access Representative
MUSC Children's Health
07.2022 - Current
Customer Service Representative
T-Mobile
04.2022 - 07.2022
Pharmacy Technician
Southern Grocers
04.2022 - 07.2022
Guest Service Representative
Alorica
11.2020 - 02.2021
Pharmacy Technician
Walmart Pharmacy
09.2015 - 04.2022
High School Diploma -
Baptist Hill High School