Chelsea Sutter
Charleston
Summary
Proven leader in hospitality and administration, adept at streamlining operations and enhancing customer satisfaction. Skilled in public relations and maintaining high sanitation standards, while also fostering teamwork and efficiency. My approach has significantly improved operational strategies and fostered a positive work environment, demonstrating a strong work ethic and compassion.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Wild Olive Restaurant
07.2020 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for a safe and enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Executive Assistant
Great American Restaurants
07.2018 - 05.2020
- Compiled reports to provide comprehensive insights on various initiatives.
- Coordinated schedules by managing calendars for multiple executives.
- Drafted professional emails by summarizing key information and action items to both co-workers and guests.
- Planned and coordinated PR initiatives, business development events, operation retreats and holiday parties.
- Handled confidential and sensitive information with discretion and tact.
Front of House Operations Manager
Great American Restaurants
02.2017 - 07.2018
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Streamlined operational processes by identifying bottlenecks and implementing targeted solutions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Associate of Science - Nursing
Trident Technical College
Charleston, SC05-2025
Bachelor of Science - Hospitality Management
Pennsylvania State University
University Park, PA12-2016
Skills
- Public relations
- Compassion and empathy
- Sanitation standards
- Strong work ethic
Certification
- CPR/AED Certification
Timeline
Food and Beverage Server
Wild Olive Restaurant
07.2020 - Current
Executive Assistant
Great American Restaurants
07.2018 - 05.2020
Front of House Operations Manager
Great American Restaurants
02.2017 - 07.2018
Associate of Science - Nursing
Trident Technical College
Bachelor of Science - Hospitality Management
Pennsylvania State University
Similar Profiles
Christopher Lill-WashingtonChristopher Lill-Washington
Social Media Coordinator at Wild Olive Restaurant & Lupara RestaurantSocial Media Coordinator at Wild Olive Restaurant & Lupara Restaurant
Haley AndersonHaley Anderson
Cosmetology Intern at Wild Olive SalonCosmetology Intern at Wild Olive Salon
Pooja KaurPooja Kaur
Server at Wild Wing RestaurantServer at Wild Wing Restaurant