Chelsey Caroccia
York
Summary
Dynamic professional with a proven track record at Walmart, excelling in order fulfillment and customer service. Recognized for enhancing the online shopping experience through effective communication and problem-solving skills. Adept at managing inventory and collaborating with teams to drive sales and improve product visibility. Committed to delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Digital Shopper
Walmart
York
08.2025 - Current
- Assisted customers in navigating online shopping platforms and locating products.
- Collaborated with team members to enhance product displays and promotions.
- Managed inventory levels to ensure product availability for digital shoppers.
- Resolved customer inquiries regarding orders and delivery options promptly.
- Analyzed customer feedback to improve the online shopping experience continuously.
- Listened to customer needs to identify and recommend best products and services.
- Completed pickup and shopping orders for customers within local area.
Cashier
Academy Sports + Outdoors
Gastonia
04.2022 - 07.2022
- Customer Service: Greeting customers, answering their questions, and providing assistance.
- Transaction Handling: Scanning items, processing purchases, returns, and exchanges. Handling cash, credit/debit card transactions, and issuing receipts.
- Payment Accuracy: Ensuring the correct amount is charged and giving back the appropriate change.
- Maintaining a Clean Work Area: Keeping the checkout area tidy and ensuring items such as bags and register paper are well-stocked.
- Handling Issues: Managing customer complaints, product discrepancies, or price adjustments politely and efficiently.
- Cross-Selling and Upselling: Recommending additional products or promotions to customers at checkout.
- Adherence to Policies: Following store policies for handling transactions, coupons, and discounts.
- Inventory and Stock Management: Assisting with restocking shelves, checking inventory, and updating prices when needed.
Seasonal Fulfillment Associate-Inbound
Amazon Fulfillment Center
Charlotte
10.2019 - 12.2019
- Receiving Inventory: Unloading products from trucks and checking them into the system for inventory accuracy.
- Sorting and Stocking: Sorting products into designated areas and ensuring proper organization for fast retrieval.
- Quality Control: Inspecting incoming goods for damage, defects, or discrepancies.
- Operating Equipment: Using scanners, pallet jacks, and other warehouse equipment to move and process goods.
- Inventory Management: Keeping track of incoming inventory and ensuring correct placement in designated storage areas.
Lead Operator/ Dispatcher
Kellington Protection Services, LLC
Pittsburgh
08.2016 - 09.2019
- Protect company property and staff maintaining a safe security environment.
- Monitor surveillance equipment and local and national news for potential threats or incidents.
- Responsible for notifying stakeholders regarding security incidents via email and phone.
- Review and maintain incident reports and resource tracking.
- Responsible for new hire training and scheduling.
- Maintain and submit payroll records and other employee and business information.
- Assist and provide input to staffing decisions (e.g., hiring, firing, promotion).
- Assist Manager with projects related to equipment, data and reporting.
- Working Efficiently: Ensuring timely processing of incoming shipments to meet productivity goals.
- Safety Adherence: Following warehouse safety guidelines and procedures to ensure a secure working environment.
- Collaboration: Working with other team members to fulfill incoming shipments, restock items, and assist with large orders.
- Pittsburgh Security Operation Center.
Cashier & Food Avenue Associate
Target
03.2013 - 08.2016
- Food Preparation: Prepare and serve food items such as snacks, beverages, and ready-to-eat meals in accordance with food safety standards.
- Inventory Management: Assist in managing food inventory, tracking stock levels, and ordering supplies as needed.
- Handling Transactions: Ring up food sales and handle payments while adhering to store policies and food service protocols.
- Customer Interaction: Take food orders, answer questions about menu items, and ensure food is served quickly and accurately.
Education
Bachelor of Science - Criminology
California University of Pennsylvania
Associate of Science - Criminal Justice
Westmoreland Country Community College
Skills
- Accurate Data Entry & Typing
- Order processing
- Data Management
- Order fulfillment
- Upbeat and outgoing attitude
- Time Management
- Strong Organizational Skills
- Independent Work Ethic
- Excellent Verbal and Written Communication Skills
- Record Keeping
- Problem Solving
- Multi-tasking
- Deadline-Oriented
- Team collaboration
- Effective communication
- Attention to detail
Strengths And Expertise
- Accurate Data Entry & Typing
- Data Management
- High Attention to Detail & Accuracy
- Time Management
- Strong Organizational Skills
- Independent Work Ethic
- Excellent Verbal and Written Communication Skills
- Record Keeping
- Problem Solving
- Multi-tasking
- Deadline-Oriented
Business Objective
Detail-oriented and highly organized professional with strong data entry, administrative, and customer service experience. Seeking an opportunity to utilize my problem-solving and communication skills to contribute to a dynamic team and help drive business success.
Certification
Life and Health Insurance
Timeline
Digital Shopper
Walmart
08.2025 - Current
Cashier
Academy Sports + Outdoors
04.2022 - 07.2022
Seasonal Fulfillment Associate-Inbound
Amazon Fulfillment Center
10.2019 - 12.2019
Lead Operator/ Dispatcher
Kellington Protection Services, LLC
08.2016 - 09.2019
Cashier & Food Avenue Associate
Target
03.2013 - 08.2016
Bachelor of Science - Criminology
California University of Pennsylvania
Associate of Science - Criminal Justice
Westmoreland Country Community College