Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Chelsie Todd

Chelsie Todd

Sumter

Summary

I'm a tenacious finance manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Years of finance history working directly with customers in fast-paced sales enviorment.

Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Proficient in federal lending polices such as the Fair Lending Act, Dodd-Frank Act, Equal Credit Opportunity Act, and Consumer Credit Protection Act.

Organized and dependable- successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Eager to learn, passionate about building strong customer relationships, and grow within the company.

Goal-oriented - distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Finance and Insurance Manager

Redline Powersports
09.2023 - Current
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Assisted customers with completing loan applications and other paperwork.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Compiled closing packages for drafting and presentation accuracy.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Introduced software tools and process improvements to mitigate loss and drive operational growth.
  • Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
  • Proactively identified solutions for customers experiencing credit issues.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Customer Relationship Officer

SAFE Federal Credit Union
01.2021 - 09.2023
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Monitored pipelines to track and log status of loans.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Compiled closing packages for drafting and presentation accuracy.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Assisted customers with opening accounts and signing up for new services.
  • Liaised between customers and organization with particular focus on working with sales department.

Advanced EMT

Sumter County EMS
12.2015 - 01.2023
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.

Education

Bachelor of Business - Business

DeVry University

Advanced EMT - Advanced EMT

Pee Dee Regional EMS
10.2015

EMT - EMT

Central Carolina Technical College
06.2012

High School Diploma -

Sumter High School
05.2007

Skills

  • Performance Assessment and Improvement
  • Bank Product Marketing
  • Funds Disbursement
  • Active Listening and Learning
  • Loan Portfolio Monitoring
  • Financial Service Solutions
  • Analytical and Critical Thinking
  • Customer Interaction
  • NMLS Registration
  • Fraud Prevention and Detection
  • Serve Customer Needs
  • Client Interviews
  • Credit analysis
  • Complex Problem-solving
  • Work prioritization
  • Key performance indicators
  • Sales management
  • Customer relationship management (CRM)
  • Documentation and reporting
  • Expectation setting
  • Sales techniques

Accomplishments

  • Achieved 44% increased loan revenue at my branch location from April to August 2023 by introducing cross-selling training for SAFE Federal Credit Union.
  • Increased month end finance revenue at Redline Powersports by 20% from previous year. Consistently over performing and meeting expectations.
  • Achieved and exceeded my year-end loan goal in 2022 by 91% - by completing cross-sales, cold sales, and building strong memberships within SAFE Federal Credit Union, both with members and co-workers.
  • Hit year goal by August and surpassed expected loan goal by 57%, in all key areas of sales.
  • Responsible for motivating team to increase sales and performance. Providing coaching and individual coachings as needed.
  • Responsible for new-hire training in MSR and in loans since 2021.

Additional Information

I currently reside in Sumter, SC. I have lived in Sumter since 1st grade, and am married with 3 wonderful children. My husband is a captain with the Columbia Fire Department. My parents and my 2 other siblings also reside in Sumter.

I enjoy spending time with my family, swimming, and traveling to the mountains.

I began my finance career at SAFE Federal Credit Union and thrived in my career there as a valued member of the team. I became passionate about serving the customers in my community and solving complex financial situations. While at SAFE, I was promoted to serve as the sole branch designee which included duties of assisting the branch manager with new-hire interviews, team coaching, motivation, and generating new ideas to increase both customer satisfaction and sale profits for not only our branch, but for SAFE as a whole.

I far exceeded my SAFE-given loan goals, and in my last year of employment, I was generating over 3.3 million dollars annually in loan profit revenue. I was the top sales performer at their McCray's Mill location in Sumter SC out of a team of 5 other officers, having already hit and exceeded my lending end-of-year projected goals before August - four months before what would of been my yearly review and expected target achievement.

I have received recognition of my sales success and performance from our SAFE CEO, COO, VP's, and managers on my ability to work hard and perform at a high level within SAFE.

I transitioned to F&I Manager in 2023, after realizing my love and passion for sales, finance, and critical problem solving. I hope I can continue to build on my ability to not only achieve company's set goals, but break through them.

I am highly self-motivated, detail-oriented, and have a desire to build my career for the sales/finance/customer relations market.

I believe that a company is only as good as the employees it keeps - and I hope that I can become a strong valuable member of your team and have the opportunity to be a part of your success.

Timeline

Finance and Insurance Manager

Redline Powersports
09.2023 - Current

Customer Relationship Officer

SAFE Federal Credit Union
01.2021 - 09.2023

Advanced EMT

Sumter County EMS
12.2015 - 01.2023

Advanced EMT - Advanced EMT

Pee Dee Regional EMS

EMT - EMT

Central Carolina Technical College

High School Diploma -

Sumter High School

Bachelor of Business - Business

DeVry University
Chelsie Todd