Cherie Crawford
Inman,SC
Summary
Dynamic professional with over 6 years of experience in Customer Service, Training, and Administrative Support within Healthcare, Telecom, and Corporate sectors. Proficient in CRM systems, high-volume inquiry management, and precise record documentation. Expertise in coaching teams, resolving escalations, and enhancing performance metrics. Seeking opportunities in Customer Service, Data Entry, and Administration.
Overview
8
8
years of professional experience
Work History
Administrative Support Specialist
Brookview Nursing Home
Gaffney, SC
05.2024 - Current
- Ensured HIPAA compliance by accurately maintaining patient and facility records.
- Delivered timely, empathetic responses to high-volume patient inquiries and concerns.
- Streamlined operations by effectively scheduling and coordinating appointments.
- Prepared detailed reports and documentation for healthcare administration support.
- Resolved patient questions through clear explanations and consistent follow-up communication.
- Maintained confidentiality by managing and updating records for compliance audits.
Juvenile Correctional Officer
SCDJJ
Columbia , SC
10.2023 - 05.2024
- Maintained safety and order by supervising daily activities of juveniles.
- Promoted positive behavior changes through effective intervention strategies.
- Ensured compliance with safety standards by conducting regular area inspections.
- Developed tailored treatment plans in collaboration with multidisciplinary teams.
- Resolved conflicts among juveniles using effective de-escalation techniques.
Trainer & Customer Service Specialist
Charter Communications, Time Warner Cable
Greenville, SC
06.2021 - 10.2023
- Enhanced training effectiveness by delivering engaging sessions for new hires.
- Resolved escalated calls, improving customer satisfaction and operational efficiency.
- Created training guides and e-learning modules to support knowledge retention.
- Monitored staff performance, coaching to improve quality scores and customer satisfaction.
- Documented interactions and performance metrics in CRM systems for analysis.
- Collaborated on training updates to align with product and compliance changes.
Data Entry & Training Coordinator
West Rock
Spartanburg, SC
01.2018 - 06.2021
- Enhanced compliance and reporting through accurate data entry in internal systems.
- Developed new employee skills in documentation and safety standards training.
- Managed employee training files and operational performance records efficiently.
- Supported supervisors with reports, metrics tracking, and performance updates.
- Resolved employee inquiries and promoted process improvement initiatives effectively.
- Streamlined workflows by quickly adapting to new digital systems.
Education
High School Diploma -
Jonesville High School
Jonesville, SCBachelor - Social Work
Walden University
Minneapolis, MN06-2027
Skills
- Customer Service & Call Center Support
- Data Entry & Database Management
- (Zoom, Teams, Slack)
- Scheduling & Administrative Support
- CRM Systems & Ticketing Tools
- HIPAA Compliance & Confidentiality
- Quality Assurance & Documentation
- Employee Training & Coaching
- Conflict Resolution & Problem-Solving
- Written & Verbal Communication
- Microsoft Office & Google Workspace
- Time Management & Prioritization
- Escalation Management
- Multi-line Phone Systems
- Recordkeeping & Reporting
- Adaptability & Self-Motivation
- Virtual Call Center Platforms
- Cross-Functional Collaboration
- Verbal communication
- File organization
- Administrative procedures
- Strategic planning
- Document scanning
- Document management
- Word processing
- Proofreading
- Meeting planning
- Customer relations
Timeline
Administrative Support Specialist
Brookview Nursing Home
05.2024 - Current
Juvenile Correctional Officer
SCDJJ
10.2023 - 05.2024
Trainer & Customer Service Specialist
Charter Communications, Time Warner Cable
06.2021 - 10.2023
Data Entry & Training Coordinator
West Rock
01.2018 - 06.2021
High School Diploma -
Jonesville High School
Bachelor - Social Work
Walden University