Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cheryl Archie

Columbia

Summary

to obtain role in customer service.

Overview

37
37
years of professional experience

Work History

Customer Experience Representative

Dominion Energy
04.2015 - Current
  • Resolved customer concerns regarding billing, payment options, and utility service usage
  • Managed customer concerns via email and chat to provide timely support
  • Reported hazardous situations experienced by customers to ensure safety and prompt response

Entry Processor

DHL
West Columbia
06.2012 - 04.2015
  • Adhered to U.S. Customs rules and regulations for U.S. imports, ensuring compliance
  • Retrieved information from shipping documents to process and transmit customs entries
  • Processed cargo shipments for customs clearance upon arrival to U.S. ports

Assistant Bookkeeper-BiLo/Customer Service Associate

Piggly Wiggly
Columbia
06.2007 - 02.2014
  • Executed weekend bookwork, recorded sales figures, and balanced office currency to ensure accurate financial reporting
  • Process Western Union services, lottery and refunds to customers
  • Assisted customers in locating hard-to-find items and fulfilled requests for out-of-stock products to enhance customer satisfaction

Billing Clerk/Administrative Assistant

UPS
Columbia
09.1996 - 09.2011
  • Managed billing concerns for external customers to ensure timely resolution
  • Processed billing adjustments for external customers to maintain account accuracy
  • Responded to customer inquiries on billing issues to enhance customer satisfaction

Assistant Bookkeeper/Customer Service Associate/Cashier

Harris Teeter
Columbia
08.1989 - 09.1996
  • Prepared daily deposits and processed sales paperwork, supporting financial accuracy and reporting
  • Operated cash register, ensuring accurate transactions and customer satisfaction
  • Handled customer refunds and exchanges, resolving issues to maintain positive service experience

Education

B.S. - Business Management

Limestone College
Columbia, SC
12-2003

Skills

  • Customer support and service
  • Billing resolution
  • Relationship management
  • Digital communication
  • Utility operations
  • Risk assessment
  • Conflict resolution

References

References are available on request.

Timeline

Customer Experience Representative

Dominion Energy
04.2015 - Current

Entry Processor

DHL
06.2012 - 04.2015

Assistant Bookkeeper-BiLo/Customer Service Associate

Piggly Wiggly
06.2007 - 02.2014

Billing Clerk/Administrative Assistant

UPS
09.1996 - 09.2011

Assistant Bookkeeper/Customer Service Associate/Cashier

Harris Teeter
08.1989 - 09.1996

B.S. - Business Management

Limestone College
Cheryl Archie