Cheryl Matos
Starr
Summary
Dynamic professional with expertise in project management, logistics, and team leadership. Successfully led team, driving performance and client satisfaction. Proven track record in strategic planning and continuous improvement, fostering innovation and collaboration to achieve departmental goals. Skilled in data analysis, enhancing efficiency and operational excellence across diverse teams. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Senior Director, Client Services
IHeartMedia
01.2019 - 03.2025
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Streamlined operations for increased efficiency.
- Championed continuous improvement initiatives to drive operational excellence within the organization.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
New Home Sales Consultant
Your Home
10.2012 - 12.2014
- Worked closely with internal team members such as mortgage officers, title agents, construction project managers for seamless transaction coordination.
- Conducted regular follow-ups with prospective buyers, maintaining interest levels and fostering long-term relationships.
- Managed client expectations throughout the home buying process, ensuring smooth transactions and positive experiences.
- Developed strong relationships with potential buyers through excellent communication and customer service skills.
- Provided guidance to buyers throughout the decision-making process empowering them to make informed choices about their new homes.
- Increased new home sales by conducting thorough market research and implementing effective sales strategies.
- Created customized marketing materials highlighting unique property features that appealed to target demographics.
Logistics System Analyst
Linde
04.2005 - 08.2012
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Executed successful roll out of third-party applications, expanding functionality available through core systems platforms without compromising stability or security considerations.
- Collaborated in development of international logistical system processes to streamline workflow across multiple countries.
- Trained new logistics coordinators on best practices and standards.
Admissions Representative
Lehigh Carbon Community College
09.2000 - 02.2005
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Assisted in exceeding annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
Production Scheduling Manager
Garden State Tanning
03.1997 - 08.2000
- Coordinated with sales and customer service teams to provide accurate lead times and ensure client satisfaction.
- Managed relationships with key suppliers to secure timely deliveries of materials needed for uninterrupted production operations.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm the accuracy of inventory records.
- Optimized production schedules by closely monitoring resources and adjusting timelines accordingly.
Education
Bachelor of Science - Operations Management
Pnnsylvania State University
State College, PA12-1996
Skills
- Project management
- Data analysis
- Team leadership
- Continuous improvement
- Operational efficiency
- Employee training and coaching
- Strategic planning
- Data analytics
- Marketing
- Logistics management
Timeline
Senior Director, Client Services
IHeartMedia
01.2019 - 03.2025
New Home Sales Consultant
Your Home
10.2012 - 12.2014
Logistics System Analyst
Linde
04.2005 - 08.2012
Admissions Representative
Lehigh Carbon Community College
09.2000 - 02.2005
Production Scheduling Manager
Garden State Tanning
03.1997 - 08.2000
Bachelor of Science - Operations Management
Pnnsylvania State University
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