CHERYL RHODES
Georgetown,SC
Overview
21
21
years of professional experience
Work History
Manager of Patient Access
Tidelands Waccamaw Community Hospital
08.2020 - Current
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Patient Access Supervisor
Tidelands Waccamaw Community/Georgetown Hospital
08.2013 - 08.2020
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Patient Access Lead/Coordinator
Tidelands Georgetown Memorial Hospital
03.2011 - 03.2013
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Performed patient registration functions to serve as initial contact point.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Representative
Tidelands Georgetown Memorial Hospital
03.2003 - 08.2011
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Education
High School Diploma -
George Westinghouse High School
Brooklyn, NYBachelor of Arts - Computer Science
College of New Rochelle
New Rochelle, NYSkills
- Operational Efficiency
- Computerized Time Management Systems
- Recruit Well-Qualified Staff
- Patient Services Management
- Corrective Action Planning
- Effective Written and Verbal Communication
- HIPAA Guidelines
- New Hire Orientation
- Profitability Strategies
- Workflow Processes
- MEDITECH EHR Software
- Continuous Improvement Process
- Establish Policies
- Software Applications
- Set Objectives
Accomplishments
- Supervised team of 40+ staff members
- Monitors budgets for seven (7) different Patient Access Departments
- Top Collector of copayments/deductible
Timeline
Manager of Patient Access
Tidelands Waccamaw Community Hospital
08.2020 - Current
Patient Access Supervisor
Tidelands Waccamaw Community/Georgetown Hospital
08.2013 - 08.2020
Patient Access Lead/Coordinator
Tidelands Georgetown Memorial Hospital
03.2011 - 03.2013
Patient Access Representative
Tidelands Georgetown Memorial Hospital
03.2003 - 08.2011
High School Diploma -
George Westinghouse High School
Bachelor of Arts - Computer Science
College of New Rochelle
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