Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Shirey

Lexington

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in conflict resolution and relationship building. Proven track record of enhancing customer satisfaction through effective problem resolution and active listening. Skilled in payment processing and team development, consistently fostering loyalty and repeat business in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
04.2024 - 07.2025
  • Assisted customers with product inquiries and resolved issues promptly.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained knowledge of store promotions and inventory for informed customer interactions.
  • Collaborated with team members to enhance customer service quality and satisfaction.
  • Educated customers on product features and benefits to facilitate informed purchasing decisions.
  • Handled returns and exchanges according to company policies, ensuring customer satisfaction.
  • Monitored stock levels and reported discrepancies to management for timely replenishment.
  • Provided feedback to management on customer trends for improved service strategies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Shift Leader

McDonald's
02.2021 - 05.2023
  • Assisted customers with product inquiries and resolved issues promptly.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained knowledge of store promotions and inventory for informed customer interactions.
  • Collaborated with team members to enhance customer service quality and satisfaction.
  • Educated customers on product features and benefits to facilitate informed purchasing decisions.
  • Handled returns and exchanges according to company policies, ensuring customer satisfaction.
  • Monitored stock levels and reported discrepancies to management for timely replenishment.
  • Provided feedback to management on customer trends for improved service strategies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma - General Studies

Homeschool
Lexington, SC
06.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Customer relations
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Scheduling
  • Product knowledge
  • Appointment scheduling
  • Team development
  • Staff training
  • De-escalation techniques
  • Quality control
  • Filing
  • Dispute resolution
  • Product sales
  • Product and service solutions
  • Sales expertise
  • Coordination

Timeline

Customer Service Representative

Walmart
04.2024 - 07.2025

Shift Leader

McDonald's
02.2021 - 05.2023

High School Diploma - General Studies

Homeschool
Cheyenne Shirey