Cheyenne Shirey
Lexington
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in conflict resolution and relationship building. Proven track record of enhancing customer satisfaction through effective problem resolution and active listening. Skilled in payment processing and team development, consistently fostering loyalty and repeat business in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
04.2024 - 07.2025
- Assisted customers with product inquiries and resolved issues promptly.
- Processed transactions efficiently using point-of-sale systems.
- Maintained knowledge of store promotions and inventory for informed customer interactions.
- Collaborated with team members to enhance customer service quality and satisfaction.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
- Handled returns and exchanges according to company policies, ensuring customer satisfaction.
- Monitored stock levels and reported discrepancies to management for timely replenishment.
- Provided feedback to management on customer trends for improved service strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Shift Leader
McDonald's
02.2021 - 05.2023
- Assisted customers with product inquiries and resolved issues promptly.
- Processed transactions efficiently using point-of-sale systems.
- Maintained knowledge of store promotions and inventory for informed customer interactions.
- Collaborated with team members to enhance customer service quality and satisfaction.
- Educated customers on product features and benefits to facilitate informed purchasing decisions.
- Handled returns and exchanges according to company policies, ensuring customer satisfaction.
- Monitored stock levels and reported discrepancies to management for timely replenishment.
- Provided feedback to management on customer trends for improved service strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma - General Studies
Homeschool
Lexington, SC06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Customer relations
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Scheduling
- Product knowledge
- Appointment scheduling
- Team development
- Staff training
- De-escalation techniques
- Quality control
- Filing
- Dispute resolution
- Product sales
- Product and service solutions
- Sales expertise
- Coordination
Timeline
Customer Service Representative
Walmart
04.2024 - 07.2025
Shift Leader
McDonald's
02.2021 - 05.2023
High School Diploma - General Studies
Homeschool
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