Chloe Mullins
Irmo
Summary
Dynamic leader and adept communicator with proven expertise in customer relationship building and team management honed at Food Lion. Excelled in enhancing team productivity and customer satisfaction through effective training and coaching. Skilled in cash handling and management, achieving high accuracy in financial transactions. Demonstrated ability to elevate customer service standards and resolve complaints efficiently, fostering lasting customer loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Associate Team Leader
Food Lion
08.2024 - 01.2025
- Responded to customer requests for products, services, and company information.
- Kept high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Head Hostess
Red Robin
03.2024 - 08.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Sales Associate
JCPenney
01.2023 - 03.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Education
GED -
Irmo HighSchool
Irmo10-2024
Skills
- Team management
- Delegation and supervision
- Customer relationship building
- Training and coaching
- Customer service
- Credit card payment processing
- Lead generation
- Complaint handling
- Cash handling and management
- Cash handling understanding
- Returns processing
- Drawer balancing
Timeline
Customer Service Associate Team Leader
Food Lion
08.2024 - 01.2025
Head Hostess
Red Robin
03.2024 - 08.2024
Sales Associate
JCPenney
01.2023 - 03.2024
GED -
Irmo HighSchool
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