Christopher Lamb
Lexington
Summary
Seasoned Customer Service Specialist. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
31
31
years of professional experience
Work History
Service Development Specialist Southeast Region
MSXi
2022.09 - 2024.04
- Train and support dealership personal in several areas
- Service Work Bench Pro
- Online Scheduling Services
- Business Development Center operations
- Service Advisor sales training
Service Advisor
Jaguar Land Rover Las Vegas
1997.09 - 2022.06
- Managed employees and maintained a high level of customer satisfaction
- Set monthly goals for sales and gross profit for the service department
- Made sure all corporate standards were met and exceeded
- Advised customers of service and maintenance needs for their vehicle and followed up with updates and completion times of repairs.
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Service Manager
Jaguar Land Rover Las Vegas
2006.06 - 2018.02
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Expeditor
Red Lobster
1994.03 - 1996.07
- Ensured orders placed were prepared correctly and in a timely manner
- Performed quality inspections and made sure proper levels of food inventory for current business day.
Ramp Tug Operator
Burlington Air Express
1993.05 - 1994.05
- Delivered cargo from the sort facility to aircraft and trucks
- Ensured all cargo was delivered correctly and on time
- Received multiple awards for safety and performance.
Education
Associate of Applied Science - Aviation
Spartan School Of Aeronautics
Tulsa, OklahomaService Management I Service Management II - undefined
NCM Institute
Kansas City, MOSkills
- Customer service
- Management
- Problem solving and Troubleshooting
- Organization and Time Management
- Monitoring and evaluation
- Adaptive learning
- Training facilitation
Timeline
Service Development Specialist Southeast Region
MSXi
2022.09 - 2024.04
Service Manager
Jaguar Land Rover Las Vegas
2006.06 - 2018.02
Service Advisor
Jaguar Land Rover Las Vegas
1997.09 - 2022.06
Expeditor
Red Lobster
1994.03 - 1996.07
Ramp Tug Operator
Burlington Air Express
1993.05 - 1994.05
Associate of Applied Science - Aviation
Spartan School Of Aeronautics
Service Management I Service Management II - undefined
NCM Institute