Chris Lewis
Regional Manager
Fort Lawn,SC
Summary
Advanced Operations Manager offering over 10 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Hands on actively involved with Strong Mechanical Knowledge, Excellent computer skills and an active Class A license.
Truly a Swiss Army Knife and a valuable addition to any company.
Overview
24
24
years of professional experience
Work History
Regional Manager
Peak Supply Chain Solutions
2021.08 - Current
- Responsibilities absolutely not limited to:
- Reduced turnover by enhancing training, motivation and engagement strategies with all employees.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored over 50 employees' day-to-day activities and made plans to rectify issues thru coaching and training.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Initiated and and started entire new maintenance division to company coordinating and assisting in repairs of all manner of Ground Service Equipment and Fleet maintenance for growing trucking company.
- Started service center at CLT Douglas Airport servicing multiple customers and very wide base of Ground Service Equipment. Growing to over 250000 in revenue in first year.
- Hands on excessive troubleshooting and repair of machinery from small engine to large Detroit and Cummins Diesels.
Operations Manager
Forward Air Solutions
2008.11 - 2021.08
- Costs; Implementing new stores with a constant changing customer base with extremely stringent delivery requirements.
- Firm knowledge of D.O.T. Regulations.
- Proven ability to analyze and immediately respond to problems.
- Responsibilities were not limited to increasing production lowering labor costs through lean processes while meeting stringent space limitations and time constraints in an exceedingly fast paced work environment. Responsible for routing hundreds stores across six states in the southeast while maintaining and reducing P.T..
- Oversaw the jobs of three separate department supervisors.
- Trained and coached sixty percent of the staff now in place.
- Managing and streamlining complex payroll processes Reporting directly to the district manager.
- Evaluated upcoming program plans to forecast expected resource needs.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Implemented policies and standard operating procedures for continuous improvement.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-member management team with related direct reports.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Monitored employee productivity and optimized procedures to reduce costs.
- Organized preventive maintenance to reduce downtime and line shutdown or production delays.
Panther II Seville OH Fleet Owner/operator
2005.01 - 2008.01
- Owned and managed a small expedited fleet leased to the largest expedited carrier in the country.
- Provided liaison daily to Panther dispatchers and load planners to assure that trucks were receiving the best possible loads.
- Responsible for routing trucks based on time critical freight needs of customers and for fuel savings; researched backhaul possibilities to reduce empty miles.
Dispatcher/Operations Support
Shippit Now LLC
2003.01 - 2005.01
- Recruited to help grow this small transportation company with 6 company trucks and 6-8 owner operators.
- Responsible for creating routes based on stops from the east coast to the west maximizing the use of each truck while minimizing miles run for labor control and profitability while making sure driver always were within DOT requirements.
- Also supported sales and marketing efforts for a region covering North and South Carolina.
- Setup new accounts and coordinated service for existing accounts.
- This position required a strong ability to assure customer satisfaction face to face, online, and via telephone.
- Managed computer operations, set up pro bills, and determined best routing for company trucks and owner operators to insure on time delivery and lowest possible fuel expense.
- Monitored and provided support to drivers to assure hours of service compliance, local directions, and resolve issues arising during the course of the load.
- Worked with brokers to increase load value through adding partial pickups whenever possible and worked with the Safety Coordinator to assure accurate permitting and safety compliance.
General Sales Manager
Decks & More
2003.01 - 2004.01
- Responsible for all aspects of marketing for this startup small building contractor, including fielding telephone solicitations, making project assessments, sales presentations and coordinating completed sales with the construction team.
- Purchasing and inventorying all materials needed to complete all projects.
Technical Sales Specialist
Comp USA
2001.01 - 2003.01
- Responsible for all aspects of in store and corporate sales and customer service for a wide variety of computer hardware and software needs.
- Received consistently excellent performance ratings and numerous sales awards.
- Cited as Regional Sales Leader for the month 10 times; consistently maintained Top 10 Status for the region and Top 20 for the entire company of over 6oo representatives.
Education
Associate - Science - Coursework
York Technical College
Rock Hill, SCSkills
AS-400CoachingManagingMS OfficePayrollReceivingReportingRoutingSafety
Work flow planning
Supply chain distribution
Cost reduction strategies
Complex problems analysis
Operations management
Employee relations and conflict resolution
Distribution center management
Performance Evaluations
Project planning and development
Logistics Management
P&L Management
Timeline
Regional Manager
Peak Supply Chain Solutions
2021.08 - Current
Operations Manager
Forward Air Solutions
2008.11 - 2021.08
Panther II Seville OH Fleet Owner/operator
2005.01 - 2008.01
Dispatcher/Operations Support
Shippit Now LLC
2003.01 - 2005.01
General Sales Manager
Decks & More
2003.01 - 2004.01
Technical Sales Specialist
Comp USA
2001.01 - 2003.01
Associate - Science - Coursework
York Technical College