Christelle Vilmenay
Columbia
Summary
Within the diverse fields I’ve worked in, it’s allowed me to strengthen many aspects of my personality due to my passion working in customer care. I look to strive within any field allowing me to gain the knowledge and experience to better myself allowing to excel in the company as well as help the company grow. I am able to dedicate myself to excelling at helping the company expand and grow to its highest potential while building my skills.
Experienced with managing extensive administrative duties to support office efficiency and executive needs. Utilizes strong organizational and communication skills to ensure smooth operations and team coordination. Track record of proficient document management and effective scheduling to enhance productivity.
Results-oriented professional with extensive experience in eligibility determination and client assessment. Proven track record of accurately processing applications and maintaining compliance with policies. Known for collaborative efforts, reliability, and adaptability in dynamic settings.
Overview
8
8
years of professional experience
Work History
Picker
Amazon
04.2025 - Current
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
Eligibility Specialist
Department of Social Services
08.2024 - 02.2025
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Resolved discrepancies with client applications to verify eligibility.
Secretary
Young Middle Magnet School
11.2022 - 08.2024
- Responsibilities: overseeing daily operations, greeted and directed visitors to appropriate locations, assisted with schedules and communications, addressed inquires by letter, phone, email, fax, or personal contact, recording and preparing notes and messages for appropriate staff and personnel.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Customer Service Representative
Maximus
08.2021 - 08.2022
- Responsibilities: answered inbound and outbound calls, assisted callers with insurance enrollment from the marketplace, provided knowledge and guidance for available plans and different coverages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Apparel Associate
Walmart
02.2020 - 07.2021
- Responsibilities: Interacted with customers and provide information about products, maintained department appearance while stocking the sales floor and preparing displays, revived and stocked inventory, assisted in training employees, processed customer transactions, administered Covid-19 screening questionnaire to each employee and customer.
Server Waiter
Steak and Shake
01.2019 - 01.2020
- Responsibilities: Greeting customers and taking customer orders and serving food and beverages to guests, while providing customer satisfaction, communicating with members of the kitchen regarding customer orders, carrying meals or beverages to the correct tables, assisted in employee training.
Shift Leader
Dairy Queen
05.2017 - 01.2019
- Responsibilities: providing direct supervision and ensuring everything runs smoothly during the shift, managing inventory as well as employees, greeting customers and taking customer orders and serving food and beverages to guests, while providing customer satisfaction, communicating with members of the kitchen regarding customer orders, carrying meals or beverages to the correct tables, assisted in employee training.
Education
Diploma -
East Bay High School
Gibsonton, FLSkills
- Data Entry
- Customer Relations
- Communication
- Problem-solving
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Organization
- Office administration
- Verbal and written communication
- Customer service
- Document preparation
- File management
- Scheduling and calendar management
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Picker
Amazon
04.2025 - Current
Eligibility Specialist
Department of Social Services
08.2024 - 02.2025
Secretary
Young Middle Magnet School
11.2022 - 08.2024
Customer Service Representative
Maximus
08.2021 - 08.2022
Apparel Associate
Walmart
02.2020 - 07.2021
Server Waiter
Steak and Shake
01.2019 - 01.2020
Shift Leader
Dairy Queen
05.2017 - 01.2019
Diploma -
East Bay High School
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