Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christi Hunter

Greenville

Summary

Dynamic leader with a proven track record at Ron Carpenter Ministries, excelling in customer satisfaction. Demonstrates exceptional problem resolution abilities and multitasking prowess. Focused on resolving customer concerns quickly to maximize satisfaction. Hardworking, disciplined and reliable with demonstrated record of success. Proactive and hardworking individual focused on continuous operational improvement. Looking to grow professionally alongside an expanding team.

Overview

38
38
years of professional experience

Work History

Customer Service Coordinator

Ron Carpenter Ministires
07.2017 - Current
  • Handle escalated customer issues with empathy and patience, working closely with leadership to reach satisfactory resolutions.
  • Respond to customer needs through competent customer service and prompt problem-solving.
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintain accurate and current customer account data with forms processing and digital information updates.
  • Maintain accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
  • Enhance customer satisfaction by addressing and resolving complaints in a timely manner.
  • Follow through with client requests to resolve problems.
  • Actively listen to customers, handled concerns quickly and escalated major issues to supervisor.

Assistant Manager/Store Lead

JJill
01.2013 - Current
  • Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Use industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Generate repeat business through exceptional customer service.
  • Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Promote teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
  • Assist in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Train personnel in equipment maintenance and enforce participation in exercises focused on developing key skills.
  • Schedule staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversee daily operations to maintain store cleanliness and organization.
  • Assist with weekly payroll to help insure payroll budget is maintained.
  • Help insure that all employees payroll is correct and submitted weekly.

Independent Sales Director

Mary Kay Cosmetics
09.1996 - Current
  • Organized successful trade shows and industry events, generating brand awareness and potential leads.
  • Coordinated with marketing department on developing effective promotional materials that led to increased interest from potential customers.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Delivered exceptional customer service, addressing client concerns promptly and effectively.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Assistant Manager

The Children's Place
10.2009 - 03.2013
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets and while maintaining payroll hours.
  • Helped oversee employee hours and benefits weekly.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Marketing Director and Accounting Assistant

Gallivan, White & Boyd, PA
04.1993 - 05.1998
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Administrative Assistant to the Vice President

Ball Unimark Plastics
08.1986 - 04.1993
  • Assisted in onboarding new employees by coordinating training sessions and providing necessary resources for a smooth transition into the company.
  • Facilitated training and onboarding for incoming office staff.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
  • Processed insurance claims from receipt of bill to payment of claim - including ICD-9 and CPT procedure coding

Education

Marketing

Mars Hill College
Mars Hill, NC

High School Diploma -

Wade Hampton High School
Varnville, SC

Skills

  • Team motivation
  • Workload Management
  • Operations Management
  • Marketing knowledge
  • Customer service and satisfaction
  • Computer Skills
  • Problem Resolution
  • Payroll Management
  • Multitasking Abilities
  • Time Management
  • Onboarding and Orientation
  • Organizational Skills

Timeline

Customer Service Coordinator

Ron Carpenter Ministires
07.2017 - Current

Assistant Manager/Store Lead

JJill
01.2013 - Current

Assistant Manager

The Children's Place
10.2009 - 03.2013

Independent Sales Director

Mary Kay Cosmetics
09.1996 - Current

Marketing Director and Accounting Assistant

Gallivan, White & Boyd, PA
04.1993 - 05.1998

Administrative Assistant to the Vice President

Ball Unimark Plastics
08.1986 - 04.1993

Marketing

Mars Hill College

High School Diploma -

Wade Hampton High School

Similar Profiles

CREATE PROFILE
Christi Hunter