Christian Files
Boiling Springs
Summary
Experienced in office management and sales, with a proven ability to manage administrative functions, support sales activities, and maintain strong client relationships. Highly organized, productive, and self-motivated, with a collaborative approach and a commitment to continuous professional growth.
Overview
16
16
years of professional experience
Work History
Office Manager
Carolina Hearth & Patio
09.2023 - Current
- Deliver exceptional customer service both in person and over the phone, building trust and long-term client relationships
- Drive sales across multiple product lines within the hearth and patio industry by effectively presenting products and closing sales
- Demonstrate extensive knowledge of gas and wood appliances to educate customers and recommend appropriate solutions
- Schedule and coordinate service and installation appointments to ensure timely and efficient customer support
- Manage daily schedules for service and installation technicians to optimize productivity and workflow
- Supervise and support office staff, sales personnel, and service technicians
- Procure products, equipment, and hearth materials from multiple vendors while maintaining vendor relationships
- Ensure all required parts and materials are available prior to installations and service calls
- Oversee inventory management, including tracking, replenishment, and organization
- Manage accounts receivable, including daily sales reconciliation and end-of-day balancing
- Handle warranty processes from start to finish, including research, claims submission, parts tracking, and scheduling follow-up service calls
- Train and onboard new office and sales staff to ensure consistent service standards and sales performance
Sales/Bookkeeping
Carolina Hearth & Patio
09.2020 - 01.2023
- Deliver exceptional customer service, consistently exceeding customer expectations
- Drive sales across multiple product lines through effective product knowledge and customer engagement
- Schedule and coordinate customer service appointments to ensure timely and efficient service
- Balance cash drawer and reconcile daily transactions with accuracy
- Perform daily office operations, including phone management, filing, and proficiency in Microsoft Office applications
Licensed Life Insurance Agent
National Agents Alliance
05.2020 - 08.2020
- Licensed in multiple states
- Achieve sales targets by setting clear goals, scheduling appointments, and delivering tailored product solutions that align with customer needs and preferences.
- Conduct phone-based sales with a strong focus on customer engagement and closing
- Perform virtual sales consultations to present products, address customer needs, and drive purchasing decisions
Licensed Life Insurance Agent
American Income Life, Arias Agencies
02.2020 - 05.2020
- Licensed in multiple states
- Proven ability to achieve sales by scheduling appointments, conducting phone consultations, and providing tailored solutions that meet the community’s protection needs.
- Phone-based sales and customer outreach
- In-home sales presentations
- Virtual sales consultations and product demonstrations
Administrative Assistant
Cline Brandt Kochenower & Co., P.A.
12.2009 - 12.2019
- Manage accounts payable and accounts receivable, ensuring accurate and timely financial transactions
- Deliver exceptional customer service while addressing client inquiries and resolving issues
- Organize and track client documents, including preparation and management of over 400 tax returns
- Administer client portal program (NetClient CS) to maintain secure and efficient client communications
- Coordinate schedules for CPAs using Outlook to optimize workflow and productivity
- Oversee payroll processes, ensuring accurate employee entries and adherence to billing cycles
- Implement and train office staff on Practice CS for billing, project management, and client management
- Prepare and format reports as requested by management to support business operations
- Manage billing system and generate monthly invoices for clients
- Perform daily office operations including correspondence, multi-line phone management, and client support
Education
Coursework - Accounting
Capella University
01.2016
Some College (No Degree) - Business
North Greenville College
Tigerville, SCSkills
- Operations management
- Inventory management
- Scheduling and calendar management
- Employee supervision
- Cross-functional leadership
- Customer issue resolution
- Employee relations
- Professionalism and empathy
- Sound judgment
- Technical expertise
- Effective communication
- Product expertise
- Sales achievement
- Financial record management
- Accounts receivable and payable management
Additional Information
Outside sales, management, branch manager, work from home
References
- Lyn Dew, Territory Sales Manager, Cans Unlimited Distribution, 864-313-1180
- Josh Smith, Owner, Blue Flame Mechanical and Electrical, 864-706-7348
- Christian Brewer, Administrative Assistant, Kochenower, Blake, Blake, Arango & Co., 251-635-9160
Introduction
Experienced in office management and sales, with a proven ability to manage administrative functions, support sales activities, and maintain strong client relationships. Highly organized, productive, and self-motivated, with a collaborative approach and a commitment to continuous professional growth.
Timeline
Office Manager
Carolina Hearth & Patio
09.2023 - Current
Sales/Bookkeeping
Carolina Hearth & Patio
09.2020 - 01.2023
Licensed Life Insurance Agent
National Agents Alliance
05.2020 - 08.2020
Licensed Life Insurance Agent
American Income Life, Arias Agencies
02.2020 - 05.2020
Administrative Assistant
Cline Brandt Kochenower & Co., P.A.
12.2009 - 12.2019
Coursework - Accounting
Capella University
Some College (No Degree) - Business
North Greenville College