Christian Katsanos
Myrtle Beach
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Proven track record in upselling techniques and client relationship management, enhancing customer satisfaction and driving revenue growth. Adept at team collaboration and implementing effective sales strategies to achieve business objectives.
Overview
9
9
years of professional experience
Work History
Server
The Library Restaurant
06.2024 - Current
- Trained new servers on menu offerings, table side preparations, service standards, and restaurant policies.
- Implemented upselling techniques to enhance customer satisfaction and increase sales revenue.
- Resolved customer complaints promptly, maintaining a positive atmosphere in the restaurant.
Performance Sales Coach
Alpha Male
09.2022 - 05.2024
- Responsible for 300 active clients outreach, follow ups, maintaining and achieving weight loss/ muscle gain goals.
- Developed training programs to enhance goals.
- Analyzed sales data to identify trends and implement targeted strategies for revenue growth.
- Workshops focused on effective communication and negotiation skills for sales teams.
- Implemented best practices in sales processes, increasing overall team efficiency and effectiveness.
Timeshare Sales Consultant
Holiday Inn Club Vacations Resort
02.2022 - 10.2022
- Led presentations to potential buyers, effectively showcasing property features and benefits.
- Developed strong customer relationships, enhancing client satisfaction and loyalty.
- Analyzed market trends to identify opportunities for increased sales strategies.
Server
The Melting Pot Restaurants Inc.
08.2021 - 02.2022
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Efficiently handled order processing and delivery in high-volume settings.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Trained new servers on menu offerings, service standards, and restaurant policies.
- Left here to return to holiday inn.
Timeshare Sales Representative
Holiday Inn Club Vacations Resort
05.2021 - 08.2021
- Engaged potential clients through personalized presentations showcasing timeshare benefits.
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
- Conducted market research to identify trends and optimize sales strategies.
- Worked here until the seasonal time ended.
- Collaborated with team members to develop targeted marketing campaigns for prospective buyers.
Life Insurance Agent
American Income Life Insurance Company
02.2021 - 05.2021
- Developed customized life insurance plans to meet client needs and financial goals.
- Educated clients on policy options, benefits, and claims processes to enhance understanding.
- Conducted thorough market research to identify trends and optimize product offerings.
- Built and maintained strong client relationships through effective communication and follow-up.
Houseman
Wynstar
09.2020 - 04.2021
- Responded to guest requests efficiently, enhancing overall satisfaction.
- Operated cleaning equipment safely, following operational protocols consistently.
- Implemented waste management practices, promoting sustainability initiatives within the hotel.
- Trained new staff on cleaning techniques and safety procedures effectively.
Server
El Patio Restaurant
01.2020 - 07.2020
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Assisted in training new staff on menu offerings and service standards.
- Managed multiple tables efficiently, ensuring timely service and order accuracy.
- Collaborated with kitchen staff to coordinate food preparation and timely delivery of meals.
- Stopped working here due to covid 19.
Food Runner
Grumpy Monk
02.2019 - 09.2019
- Delivered food and beverages promptly to enhance customer satisfaction.
- Collaborated with kitchen staff to ensure accurate order fulfillment.
- Maintained cleanliness of dining areas to uphold health standards.
- Assisted servers by efficiently communicating order updates and guest needs.
Houseman
Grand Hospitality
06.2017 - 09.2019
- Maintained cleanliness and organization of guest areas, ensuring a welcoming environment.
- Assisted with laundry services, adhering to safety and quality standards.
- Supported housekeeping staff by restocking supplies and managing inventory levels.
- Coordinated with maintenance team to address facility repairs promptly.
Education
High School Diploma -
Carolina Forest High School
Myrtle Beach, SC07.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Team collaboration
- Sales techniques
Timeline
Server
The Library Restaurant
06.2024 - Current
Performance Sales Coach
Alpha Male
09.2022 - 05.2024
Timeshare Sales Consultant
Holiday Inn Club Vacations Resort
02.2022 - 10.2022
Server
The Melting Pot Restaurants Inc.
08.2021 - 02.2022
Timeshare Sales Representative
Holiday Inn Club Vacations Resort
05.2021 - 08.2021
Life Insurance Agent
American Income Life Insurance Company
02.2021 - 05.2021
Houseman
Wynstar
09.2020 - 04.2021
Server
El Patio Restaurant
01.2020 - 07.2020
Food Runner
Grumpy Monk
02.2019 - 09.2019
Houseman
Grand Hospitality
06.2017 - 09.2019
High School Diploma -
Carolina Forest High School