Christian Phillips

Drove financial performance and operational excellence across multiple departments.

• Led team meetings to align on store goals and expectations.

Led team leads in hiring, training, mentoring, and developing associates.

Analyzed profit and loss statements to manage budgets and forecast sales.

• Executed merchandising standards to enhance store appearance and inventory flow.
• Modeled high standards of customer service, resolving complex issues effectively.
• Ensured compliance with safety, security, and company policies across all operations.

• Responsible for managing and implementing the company's S.O.P(standard operating procedures) in back of house and on the sales floor
• Hiring great candidates for the position of operations associate, this consisted of me asking individuals innovative questions that helped me delineate whether or not the candidate would be a great fit for the job
• Manage the sales associates and operations associates the two teams together consist of 7 people a shift
• Keep account of all the stores policies and hiring documents, and became the point of reference when there is an inquiry about a new company policy
• Develop and cultivated great relationships with the new hires through coaching and inter-relating with them in-order to ensure a smooth transition in to their new respective roles in the store.

• Oversaw business and retail operations during the evening hours while managing up to 12 employees.
• Ensured conditions involving security, safety, and food safety are consistently maintained at the highest levels.
• Hired, trained, and developed associates.
• Managed associates' performance through performance management, coaching, appraisal and disciplinary efforts, if necessary.
• Unloaded pallets from delivery trucks (Dairy, Frozen, Grocery, etc.) and sorted the merchandise into groups according to which area of the store it is stocked.
• Responded and handled customer inquiries and complaints in a timely manner to ensure that customers were satisfied with the level of service offered.

• Managed efficient transportation of fragile materials daily across local and state regions.
• Properly padded, wrapped and protect furniture or fragile pieces.
• Provided excellent hospitality minded services verbally and physically.
• Collected revenue of over $9,000 in customer payments while keeping detailed documentation.
• Implemented new and improved procedures to meet changing market and business demands.
• Managed teams of 2 with more than 8 total personnel.

• Picked, packed, and dispatched outgoing parts requested from supervisor and/or team lead.
• Received incoming turbo parts, checked for damages and for discrepancies between parts and invoices.
• Loaded / unloaded pallets from the storage racks.
• Accurately sorted, labeled, arranged and stored parts.