Christian (Nicole) Glover
Conway
Summary
I am a diligent worker with a solid background in retail sales, customer service, and customer engagement. I learn and adapt to new environments and situations easily. I work well both alone and with others. Whereas my work history reflects my time in retail, I am looking to expand and excel at new areas of interest.
Overview
10
10
years of professional experience
Work History
Sales Associate
Shoe Station
Surfside Beach, Sc
06.2025 - Current
- Train new associates on company policies, customer service practices, and inventory management procedures.
- Collaborate with team members to maintain store cleanliness and organization, contributing to a positive environment.
- Operate the cash register to handle all point of sale transactions / cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Help customers locate products and checked store system for merchandise at other sites.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Engage with customers to build rapport and loyalty.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increase sales revenue by building strong rapport with customers, assessing their needs, and utilizing suggestive selling techniques to recommend appropriate products based on their needs.
Assistant
Skin by Irei
Conway, SC
09.2018 - 06.2024
- Developed and maintained positive relationships with clients to encourage repeat business.
- Collaborated with team members to execute promotional events, boosting client engagement.
- Conducted product knowledge sessions to educate clients on skincare benefits and usage.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Front End Cashier
Lowes Home Improvement
Conway, SC
01.2017 - 09.2018
- Provided excellent and friendly customer service by being attentive to details and the customers’ desires
- Maintained a clean and safe work environment
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation, enhancing shopping experience.
- Maintained cash register accuracy through regular reconciliation of sales and cash drawers.
- Collaborated with team members to ensure optimal workflow during peak hours.
- Resolved customer complaints promptly, creating positive relationships and loyalty.
- Trained new cashiers on operational procedures and customer service standards.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Sales Associate
Dollar Tree
Conway, SC
03.2017 - 11.2017
- Managed inventory levels, ensuring products were stocked and displayed effectively on sales floor.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Operated point-of-sale system accurately, processing transactions efficiently to minimize wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Rainbow Shops
Conway, SC
04.2016 - 03.2017
- Implemented visual merchandising strategies to optimize product displays and attract customer attention.
- Monitored sales trends and provided feedback to management for informed decision-making regarding stock adjustments.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Resolved customer complaints swiftly, enhancing satisfaction and fostering repeat business relationships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
No Degree - Psychology
Coastal Carolina University
Conway, SC05-2018
Skills
- Teamwork and collaboration
- Money handling
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Verbal/written communication
- POS system operation
- Retail store operations
LANGUAGES
English
Timeline
Sales Associate
Shoe Station
06.2025 - Current
Assistant
Skin by Irei
09.2018 - 06.2024
Sales Associate
Dollar Tree
03.2017 - 11.2017
Front End Cashier
Lowes Home Improvement
01.2017 - 09.2018
Sales Associate
Rainbow Shops
04.2016 - 03.2017
No Degree - Psychology
Coastal Carolina University