Christian (Nicole) Glover
Conway
Summary
I am a diligent worker with a solid background in retail sales, customer service, and customer engagement. I learn and adapt to new environments and situations easily. I work well both alone and with others. Whereas my work history reflects my time in retail, I am looking to expand and excel at new areas of interest.
Overview
10
10
years of professional experience
Work History
Sales Associate
Shoe Station
06.2025 - Current
- Train new associates on company policies, customer service practices, and inventory management procedures.
- Collaborate with team members to maintain store cleanliness and organization, contributing to a positive environment.
- Operate the cash register to handle all point of sale transactions / cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Help customers locate products and checked store system for merchandise at other sites.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Engage with customers to build rapport and loyalty.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increase sales revenue by building strong rapport with customers, assessing their needs, and utilizing suggestive selling techniques to recommend appropriate products based on their needs.
Assistant
Skin by Irei
09.2018 - 06.2024
- Developed and maintained positive relationships with clients to encourage repeat business.
- Collaborated with team members to execute promotional events, boosting client engagement.
- Conducted product knowledge sessions to educate clients on skincare benefits and usage.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Front End Cashier
Lowes Home Improvement
01.2017 - 09.2018
- Provided excellent and friendly customer service by being attentive to details and the customers’ desires
- Maintained a clean and safe work environment
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation, enhancing shopping experience.
- Maintained cash register accuracy through regular reconciliation of sales and cash drawers.
- Collaborated with team members to ensure optimal workflow during peak hours.
- Resolved customer complaints promptly, creating positive relationships and loyalty.
- Trained new cashiers on operational procedures and customer service standards.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Sales Associate
Dollar Tree
03.2017 - 11.2017
- Managed inventory levels, ensuring products were stocked and displayed effectively on sales floor.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Operated point-of-sale system accurately, processing transactions efficiently to minimize wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Rainbow Shops
04.2016 - 03.2017
- Implemented visual merchandising strategies to optimize product displays and attract customer attention.
- Monitored sales trends and provided feedback to management for informed decision-making regarding stock adjustments.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Resolved customer complaints swiftly, enhancing satisfaction and fostering repeat business relationships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
No Degree - Psychology
Coastal Carolina University
Conway, SC05-2018
Skills
- Teamwork and collaboration
- Money handling
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Verbal/written communication
- POS system operation
- Retail store operations
LANGUAGES
English
Timeline
Sales Associate
Shoe Station
06.2025 - Current
Assistant
Skin by Irei
09.2018 - 06.2024
Sales Associate
Dollar Tree
03.2017 - 11.2017
Front End Cashier
Lowes Home Improvement
01.2017 - 09.2018
Sales Associate
Rainbow Shops
04.2016 - 03.2017
No Degree - Psychology
Coastal Carolina University