Summary
Work History
Education
Skills
Timeline
Generic

Christie Buehl

Gilbert

Summary

Results-driven Customer Supply Chain Manager with over a decade of experience in customer service, supply chain optimization, and logistics. Proven expertise in building long-term B2B relationships, streamlining operations, and leading high-performing teams. Adept at leveraging JD Edwards, Salesforce, and Excel to enhance efficiency and customer satisfaction. Passionate about mentoring, continuous improvement, and fostering collaborative business partnerships.

Work History

Customer Supply Chain Manager

US Silica Company
  • Strengthened business to business relationships, collaborating with sales teams and logistics to optimize supply chain solutions.
  • Implemented process improvements that enhanced efficiency and customer satisfaction.
  • Managed inventory levels and streamlined order fulfillment, reducing operational costs.
  • Navigated supply chain disruptions with effective problem-solving and strategic planning.
  • Facilitated onboarding of new customers to ensure seamless integration and satisfaction.
  • Managed customer demand forecasts to align supply planning and inventory strategy.
  • 3 years

Customer Service Supervisor

US Silica Company
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • 1 year

Account Manager

US Silica Company
  • Developed strong relationships with key accounts, driving customer retention and satisfaction.
  • Provided logistics and rail operations support, ensuring seamless inventory management.
  • Collaborated cross-functionally to align customer needs with business objectives.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • 8 years

Customer Service Representative

US Silica Company
  • Provided frontline support, addressing customer inquiries and resolving service issues.
  • Assisted in order management, ensuring accurate and timely deliveries.
  • Gained hands-on experience in logistics operations, laying the foundation for career advancement.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • 2 years

Education

Bachelor of Science - Fashion Merchandising, Minor in Marketing

Olivet Nazarene University
05-2007

Skills

  • Customer Supply Chain Management
  • Logistics & Rail Operations
  • Business to Business Relationship Management
  • Process Improvement & Optimization
  • Inventory & Order Management
  • Leadership & Team Development
  • Problem-Solving & Strategic Thinking
  • JD Edwards

Timeline

Customer Supply Chain Manager

US Silica Company

Customer Service Supervisor

US Silica Company

Account Manager

US Silica Company

Customer Service Representative

US Silica Company

Bachelor of Science - Fashion Merchandising, Minor in Marketing

Olivet Nazarene University

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Christie Buehl