Christina Jones
North Augusta
Summary
Knowledgeable C-Suite Assistant with solid background in human resources management and proven track record in employee relations and talent acquisition. Managed recruitment processes, streamlined HR workflows, and contributed to development of positive workplace culture. Demonstrated expertise in record keeping, payroll processes, contractual compliance.
Overview
8
8
years of professional experience
Work History
HR/Assistant Manager of Operations
Graham Delivery Service, Inc.
05.2024 - Current
- Recruited top talent through innovative sourcing strategies. Industry wide employee retention rate is
- Maintained accurate personnel records needed for future Workers' Comprehensive Claims processing, Payroll, and Unemployment Insurance..
- Reviewed new hire productivity, optimizing onboarding effectiveness & company moral.
- Implemented onboarding processes which led to greater retention.
- Liaised between multiple business divisions to improve productivity and communications.
Owner
Christina's Commercial Cleaners
03.2024 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established foundational processes for business operations.
Business Manager/HR Manager
Peak Performance Logistics, Inc.
08.2021 - 01.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with Owner and Managers positively with particular attention to problem resolution.
- Negotiated bill pay and repairs with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Processed weekly payroll for 35-45 employees, including daily bonuses.
- Maintained Weekly Schedule, Vacation, and Sick Leave for over 27 Routes across 9 Zip Codes
- Monitored Daily: Activity of Team, correcting errors in real time, communicating instructions for accurate delivery within contracted time frames, providing immediate repair resources for disabled fleet vehicles, provided support during catastrophic fleet accidents coordinating all necessary resources.
Account Manager
State Farm Insurance Agency
01.2017 - 05.2020
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Bachelor of Arts - Theology And Church Ministries
Boston Baptist College
Boston, MA05-2025
Skills
- HRIS systems
- Self motivation
- Recruitment and hiring
- Operations management
Languages
French
Native or Bilingual
Timeline
HR/Assistant Manager of Operations
Graham Delivery Service, Inc.
05.2024 - Current
Owner
Christina's Commercial Cleaners
03.2024 - Current
Business Manager/HR Manager
Peak Performance Logistics, Inc.
08.2021 - 01.2024
Account Manager
State Farm Insurance Agency
01.2017 - 05.2020
Bachelor of Arts - Theology And Church Ministries
Boston Baptist College
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