Christina Pethel
Williamston
Summary
Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Blue tolok grill and bar
Anderson
08.2022 - Current
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved conflicts among employees in an effective manner.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw food preparation, production and presentation according to quality standards.
Host
The local pub and eatery
Anderson
06.2020 - 08.2022
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Performed light administrative duties such as filing documents and taking messages.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted staff by serving food and beverages or bussing tables.
- Greeted guests upon arrival and provided them with menus.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Took beverage orders and served drinks during peak meal times.
- Directed patrons to lounges and waiting areas.
- Answered phones promptly to record and confirm reservations.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Education
High School Diploma -
Crescent High School
Starr, SC05-2023
Skills
- Employee training
- Conflict resolution
- Inventory management
- Customer service
- Operational efficiency
- Team building
- Staff development
- Team leadership
Timeline
Restaurant Manager
Blue tolok grill and bar
08.2022 - Current
Host
The local pub and eatery
06.2020 - 08.2022
High School Diploma -
Crescent High School