Christine Eldridge
Summerville
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I am detail-oriented team player with strong organizational skills. I am able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Assistant Practice Manager
BluePearl Specialty + Emergency
01.2021 - Current
- Scheduling emergent and routine maintenance of utilities, appliances, equipment and grounds
- Ensuring all doctors maintain up to date licensure
- Keeping open communication with clinicians to ensure there days run efficiently
- Externship coordinator-2 week schedule pairing extern and clinicians within specialty of choosing
- Maintaining controlled substances and record keeping
- Performing yearly controlled substance inventory
- Assisting in quarterly inventory
- Point of contact for any construction projects-i.e. CCTV, Chemo room renovation, dental room renovation, removal of leased MRI and install of new MRI, land clearing followed by additional parking expansion
- Weekly metrix data entry
- Assisting in developing efficient work flows within each department
- Creating itineraries for visiting Residents or potential clinician candidates
- Researching and hiring vendors
- Setting up new vendors through BP contracts
- Processing annual price increases through our software system
- Planning holiday staff events
- Assisting in planning hospital events for staff during tech and reception wee
- Planning hospital event for clinicians on Vet Appreciation Day
- Radiation badge ordering and returning
- Developing informative monthly newsletter between our Summerville and Mt. Pleasant hospital
- Handling client, pDVM or clinician complaints directly or delegating to appropriate supervisor
- Ensuring onboarding clinicians have all licenses ordered, supplies and equipment needed
- Onboarding new clinicians-developing appointment and surgery schedules, assigning clinician to all software systems
- Creating a printable schedule that includes all clinicians working and on call for each month
- Scheduling lunch and learns for clinicians and associates
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressing client concerns or complaints
Surgery Supervisor
Veterinary Specialty Care
10.2013 - 01.2021
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Updated daily operating room calendars with accurate appointment schedules.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Checked patients in and out and collected payments.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Prepped operating rooms and booked necessary equipment and supplies.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with clients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked surgical supplies.
- Received and routed laboratory results to correct clinical staff members.
- Ordered all controlled substances for surgical department
- Managed controlled substance log
- Performed annual controlled substance inventory
- Maintenance, repairs and ordering of laparoscopic and arthroscopic equipment
- Attended multiple vendor events that allowed us to showcase and educate the community with the services we provide
- In 2019, I was tasked with equipping a newly constructed surgical facility. These duties included purchasing all surgical equipment, hospital supplies, exam rooms and office supplies
- In 2018, I was given the opportunity to plan an elaborate fundraiser for local rescue which involved recruiting businesses to donate funds, goods or services. The event raised almost $11,000. After all expense paid to hold event, we were able to gift the rescue almost $5,000.
Veterinary Surgical Technician
Veterinary Specialty Care
09.2006 - 05.2012
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Calculated medications based off individual patients weight
- Intubating and extubating patients
- Monitored anesthesia for minor, elective and critical care cases including open chest
- Assisting in controlled substance records and inventory
- Managing inventory and ordering of all surgical implants
- Maintenance, repairs and ordering of laparascopic and arthroscopic equipment
Customer Service Team Lead
Flowers USA
10.1999 - 06.2002
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Education
GED -
Waterford High School
Waterford, CTSkills
- Operational Efficiency
- Self motivated
- Community outreach
- Broad knowledge of our clinicians and the services our facility has to offer
- Policy Implementation
- Workflow Planning
- Marketing
- Customer Satisfaction
- Facility Oversight
Timeline
Assistant Practice Manager
BluePearl Specialty + Emergency
01.2021 - Current
Surgery Supervisor
Veterinary Specialty Care
10.2013 - 01.2021
Veterinary Surgical Technician
Veterinary Specialty Care
09.2006 - 05.2012
Customer Service Team Lead
Flowers USA
10.1999 - 06.2002
GED -
Waterford High School
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