Summary
Overview
Work History
Education
Skills
Timeline
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Christine Lynch

Greenville

Summary

Dynamic professional with extensive experience as a Telephone Operator at Medi-Scribe Inc., excelling in front desk operations and professional communication. Achieved significant reductions in call wait times through effective multitasking and process improvements, while maintaining strict confidentiality. Proven ability to enhance team productivity and streamline document management in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Telephone Operator

Medi-Scribe Inc.
02.1998 - 04.2003
  • Operated multi-line telephone system to manage high volume of incoming calls efficiently.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with medical staff to relay urgent messages and coordinate patient services effectively.
  • Maintained accurate call logs and documentation for internal records and reporting purposes.
  • Implemented improvements in call routing processes, reducing wait times for callers significantly.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Maintained accurate records of calls placed and received.
  • Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.

Secretary

A1 Home Improvement
05.1992 - 03.1997
  • Managed scheduling and coordinated meetings to optimize executive availability.
  • Streamlined document management processes, enhancing retrieval speed and accuracy.
  • Assisted in preparing reports and presentations for senior management review.
  • Implemented office supply inventory system, reducing overhead costs and waste.
  • Facilitated communication between departments, improving collaboration on projects.
  • Maintained confidentiality of sensitive information while handling correspondence.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Education

Associate of Science - Business Management

Penn Foster Career School
Scranton, PA
10-2024

Skills

  • Front desk operations
  • Typing speed
  • Professional communication
  • Search directories

Timeline

Telephone Operator

Medi-Scribe Inc.
02.1998 - 04.2003

Secretary

A1 Home Improvement
05.1992 - 03.1997

Associate of Science - Business Management

Penn Foster Career School

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Christine Lynch