Christine McGregor

• Provided customer service and responded to guests' inquiries regarding maintenance, payments, or other issues.
• Conducted regular property inspections and reported any necessary repairs or improvements.
• Prepared financial statements detailing income and expenses related to the property's operations.
• Monitored security systems to ensure safety of guests, visitors, and staff members.
• Trained and coached staff to consistently meet guests' needs with caring, knowledgeable, and safe support.
• Maintained updated guest records and coordinated move-in and move-out logistics.
• Responded promptly to emergencies involving staff or guests and coordinated appropriate responses.
• Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
• Planned, scheduled, and coordinated general maintenance or repairs for Villa properties.
• Cultivated rapport with clients to meet expectations for vacation.
• Planned, scheduled, and coordinated breakfast and dinner events.

• Reviewed and processed loan applications to determine eligibility.
• Created detailed reports on loan status and provided updates to customers.
• Researched and resolved customer inquiries related to loan terms, payments, and other issues.
• Analyzed credit history, income statements, and tax returns to assess risk factors.
• Negotiated loan terms with borrowers in accordance with company policies.
• Collaborated with underwriters to ensure timely completion of the loan process.
• Provided guidance regarding mortgage options based on individual circumstances.
• Prepared documents for closing including title search paperwork and insurance information.
• Maintained current knowledge of industry trends and regulations affecting home loans.
• Assisted customers in understanding the implications of different financing programs.
• Verified accuracy of all documentation prior to submission for final approval.
• Advised customers on strategies for managing debt levels within their budget constraints.
• Gathered client debt, credit and income information to determine loan eligibility.
• Informed customers of application deadlines, approvals and denials.
• Educated customers regarding actions and strategies for debt repayment.
• Provided personalized loan options to meet clients' financial needs.

• Hold detailed conversations with customers to gauge their financial goals and aspirations.
• Provide customers with a detailed product list that meets their requirements and outlines all features.
• Review customer lending applications and ensure they are compliant and meet security requirements.
• Maintain a thorough knowledge of a range of products and product features, including policy, process, and legislation.
• Organize property valuations and work with internal and external stakeholders for loan approval.
• Arrange sales and referral of customers, where necessary.
• Review final loan documents and arrange the preparation of home settlement.

Key achievements:
● First group to be onboarded by CBA remotely.
● Completion of Cert IV in Banking Services
● Multiple weeks of 100% NPS scores
● Referrals from customers
● Building a pipeline to result in achieving funding targets during December (historically low funding time)

• Follow up finance contracts with both dealers and customers.
  Follow up on invoices and delivery confirmation with both customers and dealers.
• Sending out Point of Sale material to dealer upon Area Manager's request.
• Responsible for clients in QLD/NT for Once and Lombard.
• Receive enquiry calls or emails from clients.
  Making outbound calls in response to inquiries. Maintain client records within a database.

• Finance application submission management. Contract processing and settlement. Follow up Commercial loan documents to completion with Dealers, Brokers, and customers.
  Follow up on invoicing and settlement requirements with both customers and dealers to ensure smooth processing and optimum customer service.
• Managing customer enquiries across multiple finance products.
• Client relationship management through Dealer Support duties.
• Maintaining complete client records within the Microsoft CRM program.
• Attending offsite shows and expos to support the Sales team, deal with customer enquiries, and assist with applications for finance.
  Key achievements:
• Assisting in rollout of new product SKYE
• Attending Travel Expo as external financial lenders.

Worked in several departments over the years;

• Dealer support
• Customer Acquisition service
• Customer loyalty service
• Flexigroup Ireland Team (graveyard shifts)
• Paymate
• Key achievements: Gained experience within 6 different areas of the company.