Christine Tedder

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Increased team productivity by providing ongoing training and support to customer service representatives.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Fostered culture of continuous improvement, leading to consistently high service standards.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Trained employees on customer order taking and basic floral arranging.
• Mentored junior staff members, fostering a positive team environment and improving overall performance.
• Inventoried plants and flower care supplies and ordered more.
• Delivered exceptional service to walk-in customers by providing personalized consultations and designing custom floral arrangements on the spot.
• Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
• Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
• As a CSM I supervised 80-120 associates. When I was a floral manager I oversaw 2-3 associates.
• Established strong relationships with clients, leading to repeat business and referrals for new customers.
• Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
• Educated customers on proper care techniques for their floral purchases, resulting in longer-lasting products and satisfied clients.
• I was the Customer Service Manager trainer for both southern districts which was approximately 20 stores. I taught classes to all new Customer service managers and new Assistant customer service managers to the company. These classes covered all aspects of customer service, accounting, and express lane shopping.
• From 2020 to 2025 I was a floral manager for same company.

Job description is listed at top of resume for this position.

*Taught a two day detailed class for up and coming customer service managers that were currently with company and new customer service managers from outside the company.

Taught a new associate orientation class for ALL new associates throughout the two southern districts(approx. 20 stores).

• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• I also continued to be a customer service manager as well as facilitator during this time.

Job description listed at top of resume

• Managed accounts payable processes, ensuring timely payment of vendor invoices while avoiding late fees or penalties.
• Contributed to the overall financial success of the store by maintaining accurate records, optimizing cash flow, controlling expenses, and providing valuable data for decision-making processes.
• Maintained compliance with company policies and accounting standards, ensuring accurate financial records at all times.
• Reduced accounting errors with diligent attention to detail and thorough data entry.
• Handled day-to-day accounting processes to drive financial accuracy.
• Prepared working papers, reports and supporting documentation for audit findings.
• Tracked funds, prepared deposits and reconciled accounts.
• Trained new employees on accounting principles and company procedures.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.