I am a highly motivated and and dependable professional looking to join a team of like of like minded individuals in order to achieve a common goal of achieving excellence in the workplace.
Overview
17
17
years of professional experience
Work History
Customer Service Associate
Lowes Home Imporovement
04.2024 - Current
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Maintained a high level of product knowledge, providing accurate information to customers.
Loading and unloading customers vehicles in order to help provide the best possible customer experience.
Assistant Store Manager
Dollar General
04.2023 - 02.2024
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Managed inventory in the stock room and sales floor
Managed payroll and staffing to maintain store efficiency and leverage overhead
Lead Stock Associate
Walmart
04.2023 - 04.2023
Managed receipt of incoming shipments, verifying contents against purchase orders for accuracy prior to processing into inventory system.
Ensured seamless store operations by coordinating timely replenishment of products on the sales floor before open of business
Promoted workplace safety through meticulous adherence to established guidelines for lifting, stacking, and storing items in the stockroom.
Trained new hires on company policies, procedures, and efficient stock handling techniques, fostering an environment of continuous learning within the team.
Facilitated smooth communication between sales associates and warehouse staff for optimal inventory control.
Warehouse Supervisor
Technology Industries/ Ryobi
11.2007 - 09.2021
Supervised warehouse operations by managing employees during shifts.
Supervised shipping and receiving, distribution and workplace safety.
Supervised shipping and handling operations.
Used warehouse management software to reconcile daily inventory.
Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
Oversaw daily operations and shipping and handling processes.
Completed daily operations on time and maintained high standards of accuracy.
Ensuring proper staffing and scheduling.
Assembly line production manager.
Operating forklift in a safe and efficient manner.
Education
GED -
Adult Education Center
Anderson
05.2010
Skills
Customer Service
Supervisor/management experience
Problem Resolution
Merchandising
Shipping and receiving
RF Scanner
Forklift, order picker and reach lift certified
Warehouse Distribution Experience
OSHA Certification (10 years)
SAP inventory management
Strategic planning
Budgeting and cost control
Timeline
Customer Service Associate
Lowes Home Imporovement
04.2024 - Current
Assistant Store Manager
Dollar General
04.2023 - 02.2024
Lead Stock Associate
Walmart
04.2023 - 04.2023
Warehouse Supervisor
Technology Industries/ Ryobi
11.2007 - 09.2021
GED -
Adult Education Center
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