Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christopher Bedenbaugh

Gilbert

Summary

Dynamic professional with a proven track record in customer relations and small business operations at AM Pro Tools LLC. Specialist in strategic planning and team oversight, enhancing service quality and client satisfaction. Skilled in project estimating and maintaining a clean, safe work environment, driving repeat business and referrals through exceptional service.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner

AM Pro Tools LLC
10.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

TSC (Technical Service Coordinator / Foreman)

Excel Truck Group
10.2017 - 10.2022
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated Service Repairs to Technicians to operate smooth transitions and keep work flow operating smoothly with no down time.
  • Helped with filing / fixing warranty inquires and estimates
  • Helped Insure Proper 5S work environment. (Clean / Safe)

Education

Associates Degree in Automotive Technology - Automotive Technology

Midlands Technical College
Columbia, SC
12-2005

Batesburg Leesville High School
Batesburg, SC
05-2003

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Team oversight
  • Intermediate Computer Skills (can work with Word, Excel and Power Point)
  • Time Management (Complete Tasks within a timely manner to stay on schedule)
  • Strategic planning
  • Project estimating
  • Staff management
  • Profit and loss
  • Service quality assurance

Certification

  • Certified Fork Lift Operator
  • Heavy Equipment Operator
  • ASE Certifications

Languages

English
Native or Bilingual
Span
Elementary

Timeline

Owner

AM Pro Tools LLC
10.2022 - Current

TSC (Technical Service Coordinator / Foreman)

Excel Truck Group
10.2017 - 10.2022

Associates Degree in Automotive Technology - Automotive Technology

Midlands Technical College

Batesburg Leesville High School

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Christopher Bedenbaugh