Christopher Bice
Summerville
Summary
Dynamic Sales Route Owner and Local business owner with a proven track record in customer relationship management. Expert in enhancing client communication to drive engagement and customer satisfaction as well as sales growth in our local market.
Overview
19
19
years of professional experience
Work History
Business Owner
Summerville Pet Clinic
Summerville
08.2017 - Current
- Directed marketing initiatives to enhance clinic visibility and foster community relationships.
- Trained and mentored staff on customer service and pet care protocols.
- Handled client communications, appointments, and follow-up inquiries efficiently.
- Managed daily business operations while mentoring staff to ensure optimal service delivery.
- Determined pricing for products or services based on costs and competition.
- Leveraged social media channels to strengthen brand presence and drive customer engagement.
- Interviewed, trained, and supervised employees.
- Scheduled maintenance activities for equipment used by the business.
- Updated website content regularly according to current trends within target markets.
AOM Sales Representative
PepsiCo
Ladson
11.2006 - Current
- Developed key customer relationships to increase sales.
- Cultivated customer relationships that increased brand loyalty and repeat business.
- Created tailored sales techniques that effectively increased sales and upselling opportunities for new and existing clients.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Trained new sales staff on company policies and product knowledge.
- Managed inventory levels to ensure product availability for customers.
- Coordinated with other departments to ensure timely delivery of orders.
- Provided technical support for customers using the company's products or services.
- Analyzed existing processes to identify improvements and implemented effective solutions.
Education
Some College (No Degree) -
Trident Technical College
Charleston, SCSkills
- Marketing strategy
- Sales strategy
- Pricing strategy
- New business development
- Customer relationship management
- Client communication
- Sales negotiation
- Sales planning
- Inventory management
- Strategic planning
- Strategic Decision-making
- Performance improvement
- Problem solving
- Attention to detail
- Work Planning and Prioritization
- Team building
- Conflict resolution
- Relationship building
- Issue resolution
- Effective communication
- Verbal and written communication
- Customer relations
- Customer service
- Time management
- Incident response
- Accounting management
Timeline
Business Owner
Summerville Pet Clinic
08.2017 - Current
AOM Sales Representative
PepsiCo
11.2006 - Current
Some College (No Degree) -
Trident Technical College