CHRISTOPHER BROWN
Florence
Summary
Dedicated and customer-focused professional with over 9 years of experience providing high-quality support in fast-paced, high-volume environments. Skilled in communicating clearly, resolving concerns efficiently, and building positive relationships with customers from diverse backgrounds. Known for strong problem-solving abilities, professionalism, active listening, and a customer-first mindset. Seeking to leverage transferable communication, support, and multitasking skills in a Customer Service Representative role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Clinical Hemodialysis Technician
DaVita Inc.
05.2023 - 06.2026
- Delivered outstanding customer service to patients and their families in a fast-paced healthcare setting.
- Addressed patient questions and concerns with empathy and professionalism.
- Coordinated appointments and maintained accurate electronic records.
- Worked collaboratively with physicians, nurses, and staff to ensure quality service.
- Managed multiple priorities while maintaining a calm and positive attitude.
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care
01.2017 - 05.2024
- Built strong relationships with patients through excellent communication and compassionate service.
- Resolved concerns quickly to improve patient satisfaction.
- Maintained detailed documentation while ensuring confidentiality.
- Educated patients on treatment procedures and answered questions clearly.
- Consistently provided dependable, high-quality customer care.
Patient Support Technician
Palmetto Health Richland
08.2014 - 01.2016
- Assisted patients with admissions, transportation, and general support.
- Communicated effectively with patients, families, and healthcare staff.
- Maintained accurate records and followed privacy regulations.
- Helped create a welcoming and supportive environment for patients and visitors.
Education
High School Diploma -
Wilson High School
Florence, SC06.2007
Skills
- Customer Service Excellence
- Customer Relationship Management
- Conflict Resolution
- Professional Communication
- Active Listening
- Problem Solving
- Data Entry & Documentation
- Appointment Scheduling
- Telephone & Email Support
- Team Collaboration
- Time Management
- Microsoft Office (Word, Excel, Outlook)
- HIPAA Confidentiality
- Attention to Detail
- Multitasking
Certification
- CPR Certified
- Certified Nursing Assistant (CNA)
- National Certified Phlebotomist
- Certified Clinical Hemodialysis Technician (CCHT)
- ACT WorkKeys Silver
ADDITIONAL STRENGTHS
- Excellent verbal and written communication
- Strong interpersonal skills
- Dependable and professional
- Quick learner
- Adaptable in fast-paced environments
- Positive attitude with a customer-first mindset
Timeline
Certified Clinical Hemodialysis Technician
DaVita Inc.
05.2023 - 06.2026
Certified Clinical Hemodialysis Technician
Fresenius Kidney Care
01.2017 - 05.2024
Patient Support Technician
Palmetto Health Richland
08.2014 - 01.2016
High School Diploma -
Wilson High School