Christopher Hazell
Summerville
Summary
Dynamic dining supervisor with extensive experience in team leadership and operational management. Proven ability to enhance customer satisfaction through effective communication and food safety compliance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Dining Supervisor
Rutgers, The State University of New Jersey
New Brunswick
09.2009 - 02.2017
- Supervised dining staff to enhance service efficiency and guest satisfaction.
- Coordinated daily operations of dining facilities for smooth workflow.
- Trained new employees in customer service and food safety standards.
- Managed inventory and ordered supplies, ensuring optimal stock levels for uninterrupted service.
- Resolved guest complaints promptly to enhance dining experience.
- Collaborated with culinary team to ensure menu accuracy and elevate presentation quality.
- Ensured that all food items were prepared in accordance with established standards and recipes.
- Set up promotions or discounts in order to increase revenue from customers.
- Monitored meal quality and made adjustments to ensure standards.
General Manager
Sodexo USA
Boston/Northern & Central NJ
06.1985 - 02.2009
- Oversaw daily operations of food service department to ensure smooth functioning.
- Managed staff scheduling and training to enhance team performance and operational efficiency.
- Developed and implemented standard operating procedures for food safety compliance.
- Collaborated with suppliers to maintain inventory levels and product quality standards.
- Analyzed customer feedback to enhance service delivery and menu offerings.
- Led team meetings to communicate updates and foster a positive work environment.
- Coordinated marketing strategies to promote events and special menu items effectively.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Developed relationships with key customers to maximize revenue potential.
- Created operational policies and procedures that ensured efficient operations and compliance with quality and safety standards.
- Performed administrative tasks including payroll processing, budgeting activities.
- Developed and implemented strategies that improved customer satisfaction and fostered loyalty.
- Analyzed sales data to identify opportunities for growth.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
Northeastern University
Boston, MA06-1983
Associate of Science - Hotel, Motel, And Restaurant Management
Newbury College
Boston, MA05-1980
Skills
- Staff supervision
- Restaurant operations
- Food safety compliance/Serv-Safe Certified
- Menu planning
- Inventory management
- Customer service
Certification
Serv-Safe Certified
Timeline
Dining Supervisor
Rutgers, The State University of New Jersey
09.2009 - 02.2017
General Manager
Sodexo USA
06.1985 - 02.2009
Bachelor of Science - Hotel, Motel, And Restaurant Management
Northeastern University
Associate of Science - Hotel, Motel, And Restaurant Management
Newbury College