Christopher Hensel
Student
Columbia
Summary
Experienced with customer service in recreational setting, ensuring welcoming and enjoyable environment for guests. Utilizes strong organizational skills to manage inventory and maintain equipment. Knowledge of safety protocols and effective communication strategies to enhance team performance and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Bowling Associate
Royal Z Lanes
07.2024 - Current
- Maintained inventory of rental equipment such as shoes, house balls; reordered supplies as needed to meet customer demand.
- Facilitated smooth operations during league play by coordinating with league representatives and maintaining schedules accordingly.
- Increased hygiene by focusing on lesser maintained facility areas.
Shift Supervisor
Hazelnuts Creperie
12.2019 - 06.2024
- Ensured seamless operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained regular communication with the owner regarding key business operations and future endeavors.
Attractions Attendant
Sports Connection
09.2017 - 12.2018
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Education
Bachelor of Science - Accounting
Univeristy of South Carolina Palmetto College
Aiken 05.2001 -
Skills
Proactive mindset
Reservation management
Teamwork and collaboration
Customer assistance
Data entry
Microsoft Excel
Computer literacy
Supervisory skills
Policy compliance
Safety compliance
Mechanical troubleshooting
Inventory control
Timeline
Bowling Associate
Royal Z Lanes
07.2024 - Current
Shift Supervisor
Hazelnuts Creperie
12.2019 - 06.2024
Attractions Attendant
Sports Connection
09.2017 - 12.2018
Bachelor of Science - Accounting
Univeristy of South Carolina Palmetto College
05.2001 -
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