Christopher Shepherd
Ladson
Summary
Motivational leader and organizational problem-solver, recognized for advanced supervisory skills and effective team-building strategies. Proven track record of rapidly assessing roles to implement impactful changes that enhance company performance. Expertise in training, monitoring, and morale-boosting techniques drives exceptional employee engagement and productivity.
Overview
8
8
years of professional experience
Work History
Assistant Manager
RNR Tire Express
N. Charleston
09.2022 - 03.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved conflicts between team members in an effective manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee attendance records, timekeeping, and payroll information.
- Secured client agreements and reviewed contractual terms.
Business Office Associate
CarMax
Charleston
08.2018 - 09.2022
- Navigated clients through installment contracts and paperwork.
- Verified insurance information and liaised with the DMV to ensure accuracy.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Lead Sales Associate
Pet Smart
Mount Pleasant
02.2017 - 07.2018
- Oversee end-of-day activities for optimal store performance.
- Organized tills and completed deposits daily.
- Managed shift assignments and break schedules.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
Education
GED - Communications
Ivy Tech Community College
Terre Haute, IN06.2002
Skills
- Sales Management
- Customer service
- Team building
- Employee training
- Conflict resolution
- Sales
- CRM software
- Insurance Coverage Assessment
- Credit Applications
- Performance evaluation
- Record keeping
- Time management
- Document management
- Operational standards
- Shift supervision
- Customer rapport
Timeline
Assistant Manager
RNR Tire Express
09.2022 - 03.2025
Business Office Associate
CarMax
08.2018 - 09.2022
Lead Sales Associate
Pet Smart
02.2017 - 07.2018
GED - Communications
Ivy Tech Community College
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