Open To Work
Christopher Smith
Senior Director Business Development | Customer Success Leader | Strategic Partnerships | Analytics & Digital Marketing
Greenville,SC
Work Preference
Summary
Strategic and results-driven account, client success, and revenue leader with 8+ years of experience managing enterprise and strategic client relationships, driving revenue expansion, and delivering high-impact analytics, digital media, and technology-enabled solutions. Accomplished Director of Client Success with a strong foundation in analytical thinking, CRM execution, and cross-functional collaboration, complemented by operational leadership experience in a highly regulated manufacturing environment at BMW Manufacturing. Proven ability to own the full account lifecycle, from onboarding and executive engagement to performance reporting, value demonstration, and long-term client retention, while consistently exceeding growth targets. Demonstrated success leading high-ticket solution sales exceeding $160,000 through a consultative, solution-selling approach that supports upsell, cross-sell, and managed services renewals. Maintained a 96% annual client retention rate through proactive engagement, ongoing support, and value-driven account management. Recognized as a collaborative leader and problem-solver with strong strategic planning, communication, and decision-making skills, dedicated to streamlining operations, improving processes, aligning client objectives with business goals, and delivering measurable outcomes that drive both client success and organizational growth.
Overview
8
8
years of professional experience
Work History
Senior Director, Business Development
Snapshot Analytics
Remote, SC
04.2024 - Current
- Owned and expanded strategic agency and brand accounts by developing account plans focused on new business acquisition, revenue expansion, and long-term client retention
- Led full-cycle solution selling for analytics and technology-enabled services, from prospecting and discovery through proposal development, contract negotiation, onboarding, and renewal
- Served as the executive point of contact for clients, participating in kickoff meetings, performance reviews, and milestone discussions with senior stakeholders
- Led client onboarding, integrations, and workflow implementation to ensure early value realization and strong platform adoption
- Maintained a 96% annual client retention rate through proactive engagement, ongoing support, and value-driven account management
- Identified and executed upsell, cross-sell, and expansion opportunities aligned to client performance goals, ROI, and evolving business needs
- Oversaw reporting cadence, KPI tracking, and performance insights delivered to clients to reinforce solution value and support renewal conversations
- Collaborated cross-functionally with analytics, operations, and leadership teams to resolve issues, support renewals, and drive account growth
- Maintained accurate pipeline visibility, forecasting, and client activity tracking within CRM systems
- Contributed to the development of repeatable sales messaging, qualification frameworks, and scalable processes to support consistent growth
Director of Client Success
ProWriterPlus
Remote
08.2021 - 04.2024
- Owned and managed strategic client relationships across the full account lifecycle, aligning services to evolving business objectives, performance goals, and ROI expectations
- Led client onboarding, solution adoption, integrations, and workflow implementation to ensure early value realization and long-term retention
- Served as the primary point of contact for clients, maintaining proactive engagement, clear communication, and high satisfaction throughout ongoing engagements
- Oversaw reporting cadence, KPI tracking, and performance reviews, delivering executive-ready insights that reinforced solution value and supported renewal conversations
- Identified and executed account expansion opportunities through upsell, cross-sell, and additional service alignment tied to client needs
- Supported contract renewals and revenue growth by maintaining strong executive relationships and demonstrating measurable business impact
- Demonstrated success selling high-ticket solutions exceeding $160,000 through a consultative, solution-based sales approach
- Managed and qualified inbound sales opportunities, achieving a 95% close rate after qualification
- Collaborated cross-functionally with sales, operations, analytics, and leadership teams to support proposal development, delivery alignment, and account growth strategies
- Partnered with internal teams to resolve client issues, manage escalations, and ensure consistent, high-quality service delivery
- Improved internal processes, workflows, and client communication across the account lifecycle to increase efficiency, transparency, and scalability
- Balanced day-to-day account management with strategic initiatives focused on retention, growth, and long-term client value
- Maintained accurate account activity, pipeline visibility, and revenue forecasting within CRM systems
Process Lead Associate
BMW Manufacturing
Spartanburg, SC
09.2017 - 08.2021
- Led daily operations within a high-volume, highly regulated manufacturing environment, ensuring adherence to quality standards, safety requirements, and performance targets
- Coordinated cross-functional teams across logistics, quality, maintenance, and production to resolve operational issues and minimize downtime
- Delivered KPI reporting and performance insights to leadership, supporting data-driven decision-making and continuous improvement initiatives
- Conducted root-cause analysis and implemented corrective actions to improve consistency, throughput, and operational reliability
- Developed and standardized workflows that reduced waste, improved efficiency, and increased accountability across teams
- Acted as a point of escalation for process and performance issues, driving timely resolution and alignment across departments
- Trained and mentored team members, fostering a culture of ownership, collaboration, and continuous improvement
- Balanced real-time operational demands with longer-term process optimization initiatives to support sustained performance
- Supported organizational goals by aligning day-to-day execution with broader business and production objectives
Education
Bachelor of Science - Kinesiology
Charleston Southern University
Charleston, SC05-2011
High School Diploma -
Hampton Park Christian School
Greenville05-2006
Skills
- Strategic account management and enterprise relationship ownership across the whole client lifecycle, from onboarding and executive engagement to renewal and expansion
- Consultative solution selling of analytics, digital media, and technology-enabled managed services, including high-ticket solutions exceeding $160,000
- Revenue growth through new business development, upsell, cross-sell, and contract renewals, supported by strategic account planning and value-based selling
- Client success leadership focused on driving satisfaction, retention, and long-term value, maintaining a 96% annual client retention rate through proactive engagement
- Executive-level communication and presentation of performance insights, KPIs, and ROI to senior stakeholders and decision-makers
- Cross-functional collaboration with sales, operations, analytics, delivery, and executive leadership teams to ensure alignment and successful execution
- Operational excellence and process improvement within enterprise and highly regulated environments, leveraging KPI reporting, root-cause analysis, and standardized workflows
- CRM-driven pipeline management, forecasting, and activity tracking to support accurate revenue visibility and execution
- Onboarding, integrations, and workflow implementation to accelerate time-to-value and ensure strong adoption of solutions
- Issue resolution, escalation management, and problem-solving across client-facing and internal operational environments
- Strategic planning and prioritization, balancing day-to-day execution with long-term growth, efficiency, and scalability initiatives
- Leadership, accountability, and decision-making grounded in data, collaboration, and continuous improvement
Languages
English
Affiliations
- Strategic Account Management Association (SAMA)
- Customer Success Association (CSA)
- Sales Management Association
- Revenue Operations Collective (RevOps Co-op)
- Google Ads Certified Professional
Certification
Google Ads Certified
Accomplishments
- Maintained a 96% annual client retention rate through proactive engagement, ongoing support, and value-driven account management.
- Drove high-ticket solution sales exceeding $160,000 using a consultative, solution-based selling approach within complex client environments.
- Achieved a 95% close rate on qualified inbound opportunities, demonstrating strong discovery, qualification, and executive-level selling skills.
- Expanded existing client accounts through upsell, cross-sell, and contract renewals, aligning additional services to performance goals and ROI.
- Led onboarding, integrations, and solution adoption initiatives to accelerate time-to-value and ensure long-term client success.
- Delivered executive-ready reporting, KPI tracking, and performance insights to reinforce solution value and support renewal and expansion discussions.
- Collaborated cross-functionally across sales, operations, analytics, and leadership teams to resolve issues, support account growth, and ensure delivery alignment.
- Improved internal processes and client communication workflows, increasing efficiency, transparency, and scalability across the account lifecycle.
- Contributed to operational excellence within a highly regulated enterprise environment (BMW Manufacturing) by implementing process improvements and KPI-driven decision-making.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Strategic Account Management & Revenue Growth
Solution Selling & Managed Services
Client Retention, Renewals & Expansion
Enterprise & Fortune-Level Client Engagement
Data-Driven Sales Performance & Analytics
Cross-Functional Sales & Client Success Collaboration
Customer Experience & Long-Term Value Creation
Go-To-Market Strategy & Revenue Optimization
Quote
“Long-term growth comes from delivering measurable value and earning trust at every stage.”
Timeline
Senior Director, Business Development
Snapshot Analytics
04.2024 - Current
Director of Client Success
ProWriterPlus
08.2021 - 04.2024
Process Lead Associate
BMW Manufacturing
09.2017 - 08.2021
Bachelor of Science - Kinesiology
Charleston Southern University
High School Diploma -
Hampton Park Christian School